Connecting to the Stat Apps Server

Connecting to the Stat Apps Server

The Stat Apps Server (also called Wincompute) gives UT Austin students, faculty, and staff access to a Windows remote desktop with statistical and mathematical software. Permission does not need to be granted to access the server; all current student, faculty, and staff with an active EID can connect.

Software Included

HLM, Mathematica, Matlab, Mplus, SAS, Stata, R & R Studio, Microsoft Office Suite

Guidelines for using the Stat Apps Server

  • The Stat Apps Server is not for files storage. Profiles are not retained long-term and therefore your profile should not be used for storing files. Instead, store files in your UT OneDrive or UT Box account, download them to the Stat Apps Server to work, then re-upload files at then end of your session. You can also share local drives from your computer through the remote desktop connection to access your files that way.
  • Do not store Confidential data on the server. Delete all confidential data before logging out. For more information on data classification, see: https://security.utexas.edu/policies/data_classification
  • There are a limited number of seats on the server, with an even more limited number of licenses for some software.  Please be aware that users may not have access to all software at all times.
  • The Stat Apps Server is an instructional tool intended for coursework, short-duration personal projects, or a new software package prior to purchasing. We do not recommend using the Stat Apps Server for work related to dissertations, theses, publications, research, or time-sensitive projects. We cannot guarantee that the Stat Apps Server will always be available, and access may be limited.

Prerequisites

Getting Connected

macOS

 Connect for the first time

You'll need the Windows App, free in the Apple App Store.

  1. Open the Microsoft Remote Desktop app.
  2. Click "Don't Allow" or "OK" if asked for Camera and Microphone permissions.



  3. Click on the symbol with three dots in a circle and click "Import from RDP file..."



  4. Navigate to the downloads folder
  5. Select the wincompute.rdp file downloaded from the Prerequisite list and click "Import"

 Connect
  1. Double-click on the wincompute window and input the following when asked:
     

    1. Username: austin\yourEID (IMPORTANT: Be sure you are using the correct slash, it should be a backslash "\" and will not work with a forwardslash.)
    2. Password: Your EID password



  2. Click "Continue"
  3. After clicking "Continue" you will receive a Duo push notification from the Duo Mobile app asking you're logging into Remote Desktop Gateway: Approve the push. 


Windows

 Connect for the first time
  1. Store the wincompute.rdp file in a convenient and easy-to-reach location.
  2. Launch the wincompute.rdp file by double-clicking it.



  3. On the alert pop-up, check the box that says, "Don't ask me again for connections to this computer"



  4. Click on "Connect"
  5. Under the "Enter your credentials" window, enter the following and substitute "EID" with your EID:
    1. Username: austin\yourEID (IMPORTANT: Be sure you are using the correct slash; it should be a backslash "\" and will not work with a forwardslash.)
    2. Password: Your EID password



  6. Click OK.
  7. You will then receive a Duo push notification from the Duo Mobile app asking you're logging into Remote Desktop Gateway: Approve the push. 

From a Web Browser

 Connect
  1. In your device's web browser, go to https://wincompute.cns.utexas.edu/ 
  2. In the Sign In window: 
    1. Username: Your EID
    2. Password: Your EID password
  3. Click the CNS Stats computer icon. In the Access local resources window, select your desired options then click Allow.
  4. You will then receive a Duo push notification from the Duo Mobile app asking if you're logging into Remote Desktop Gateway: Approve the push. 

Troubleshooting

 I never receive a Duo push notification/Remote Desktop can't connect to the remote computer "wincompute.cns.utexas.edu"

Please check the following:

Your username to connect to the Stat Apps Server is using the correct slash: it should be "austin\yourEID", NOT "austin/yourEID"

The Duo Mobile app is connected to your UT Duo account: in the Duo Mobile app on your smartphone or tablet, verify your UT account is not shown as inactive or disconnected. Test to make sure push notifications are working by logging into https://mfa.login.utexas.edu/


To reconnect your Duo Mobile app (e.g. if you got a new smartphone): 

  1. In your computer's web browser, go to https://mfa.login.utexas.edu/
  2. Log in with your EID and EID password, but DO NOT authenticate with Duo
  3. On the Duo authentication screen, click Other Options then select Manage Devices.
  4. Authenticate with Duo. You'll then be shown a list of devices connected to your UT Duo account. 
    1. If you're unable to authenticate with Duo, call the UT Service Desk for assistance. 
  5. For your smartphone, click I have a new phone then follow the on-screen prompts. 

For more instructions on registering new devices, see: Multi-Factor Authentication (MFA): Device Management

 The Start menu doesn't appear, search functions don't work, or applications won't open

Your profile will need to be reset. Please create a ticket with CNS OIT using our form and the Request Type "Reporting Wincompute issues" and mention you are having user profile issues.

 You're unable to save files

Please create a ticket with CNS OIT using our form and the Request Type "Reporting Wincompute issues" and mention you are having issues saving a file and the file path or location you're trying to save to.


Need further assistance?

Create a ticket with CNS OIT using our form and the Request Type "Reporting Wincompute issues". 

If you are having issues while following the instructions, please let us know at which step you have trouble and any error messages you receive.