Reassign CallerID, UT Voicemail and Microsoft Teams Voicemail Service

Reassigning a Phone to a New Employee 

There are a couple of steps required when assigning a VoIP phone to a new employee, updating Caller ID and reassigning voicemail (UTVM).  Please see the examples below or cut and paste into your email, filling in your own particular details for the parts in italics.  In all cases, the phone number is the number you are wishing to change.

Step 1: Request update of Caller ID.

Send an email to assignment@its.utexas.edu with the following information:

     Subject: Please update caller-ID info for 512-XXX-XXXX

Email body:

     Phone: 512-XXX-XXXX
     CallerID: New employee's full name
     UT-EID: New employee's UT-EID
     Previous subscriber: Email addresses of previous employee at that phone

Step 2: Request reassignment of traditional, UT voicemail.

Send an email to utvoicemail@austin.utexas.edu with the following information:

     Subject: Reassignment of voicemail for 512-XXX-XXXX

Email body:

     Phone: 512-XXX-XXXX
     Subscriber: New employee's full name
     UT-EID: New employee's UT-EID
     Previous subscriber: Previous employee's name who was assigned that voicemail box