This page will detail the process for creating new device reassignment requests (REQ) tickets within ServiceNow. These REQs spawn Request Items (RITMs) which are the parent ticket used to automate the workflow and manage the state of a device deployment.
Any LAITS staff that collects hardware that should be added to the available computers list making it re-assignable can create new deployment requests.
Creating New Deployment Requests
From ServiceNow Search
- In the upper-right corner of the ServiceNow homepage, click the magnifying glass icon
- Type "LAITS Device Reassignment Request" and submit
- Scroll down to the "Knowledge & Catalog" section or click "Catalog Items" under the "Knowledge & Catalog" heading in the right navbar
Select "LAITS Device Reassignment Request" from the results
Add to Favorites
You may also click-and-drag the "LAITS Device Reassignment Request" option into your ServiceNow sidebar to favorite it for easier access in the future
- Fill out the request form as detailed here
- Click "Order Now" to submit the completed form
From ServiceNow Navigator
- In the navigator sidebar, find the "Service Catalog" category and click to expand it, if it is not already expanded
- Select "Catalog" from the "Service Catalog" options
- Select "Desktop and Mobile Computing"
- Select "Desktop and Mobile Device Support"
Select "LAITS New Device Deployment Request"
Add to Favorites
You may also click-and-drag the "LAITS Device Reassignment Request" option into your ServiceNow sidebar to favorite it for easier access in the future.- Fill out the request form as detailed here
- Click "Order Now" to submit the completed form
Filling Out New Deployment Requests
The "LAITS Device Reassignment Request" form should be filled out as follows:
| Field | Required | Information |
|---|---|---|
| Requested By | Yes | EID/name of the LAITS staff member collecting the device. (DSS/STA/etc.) |
| Primary Contact | Yes | Select: "Requested For:" |
| Requested For | Yes | EID/name of the person turning in the device. |
| Primary Contact Email | Yes | Email address of person turning in the device. (Should be auto-populated) |
| Primary Contact Phone | No | Phone number of person turning in device. (Should be auto-populated) |
| Location | No | Location of person turning in device. (Should be auto-populated) |
| Tag Number | Yes | Asset tag of device being returned. |
| Location | Yes | Location where device was returned |
| Additional comments | No | Any additional information that should be captured and forwarded into the RITM for this reassignment. |
Finally Click "Order Now"