Sub-Mailboxes
About Sub-Mailboxes
Sub-mailboxes can be created and associated with your primary mailbox, and accessed by callers by dialing an option in a menu that you record. Sub-mailboxes are managed by the subscriber (rather than the administrator), and are available to all UTVM subscribers who choose to use them.  Sub-mailboxes may be created and managed in both the Graphic User Interface (GUI) and the Telephone User Interface (TUI).  If you are adding a sub-mailbox for each person sharing a single phone line, the simplest method is to add the sub-mailboxes using the GUI.  You can then share the box numbers and PINs with the other subscribers.Â
Sub-Mailbox Numbers Â
Sub-Mailboxes are automatically assigned a box number, comprised of the last five digits of your phone number with an additional digit denoting the box's option number in the menu (just like SmartVoice).  Example:  If your phone number is 471-2345, your primary mailbox number is 12345; when you create your first sub-mailbox, it will be given box number 123451; the second sub-mailbox will be given 123452, etc.  If you create a sub-mailbox via the TUI, the sub-mailbox number will be given to you when you create the box.  (NOTE re: Known Issue:  Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine.  This is a known issue that has been communicated to the vendor.)  If you delete sub-mailboxes, the next sub-mailbox you create will take the lowest-numbered available slot.Â
Sub-Mailbox PINsÂ
The PIN for each sub-mailbox is automatically assigned, and is comprised of the last four digits of the phone number followed by the sub-mailbox number's final digit.  In the example above, the PIN for sub-mailbox 123451 will be 23451.  If you create a sub-mailbox via the TUI, the sub-mailbox PIN will be given to you when you create the box.Â
Important Considerations Â
- After you have added sub-mailboxes and recorded the primary mailbox's greeting with the callers' menu options, your primary mailbox will still be capable of taking messages (i.e., following the greeting, it will "go beep"). Â You may want to use the primary mailbox to take general messages; or you may wish to discourage callers from leaving messages in the primary mailbox by asking them not to, or by repeating the menu options.Â
- UTVM messages left in sub-mailboxes will light the message-waiting indicator light on your phone. To deactivate this feature, contact your voice mail administrator.Â
- After adding sub-mailboxes, the transfer-out feature ("press 1 to transfer…") will not work in the primary mailbox – even if you delete mailbox 1 – but will work in any of the sub-mailboxes.Â
To add sub-mailboxes via the GUI:Â
- Log into your primary mailbox at voicemail.its.utexas.edu.
- Select Settings in the left-hand navigation pane.
- Select Manage Sub-Mailboxes. Â
- Click New. Â
- On the confirmation page, click sub-mailbox changes to return to the Manage Sub-Mailboxes page.
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Repeat these steps until you have the number of sub-mailboxes you need. Â NOTE re: Known Issue: Â Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine. Â This is a known issue that has been communicated to the vendor.Â
To add sub-mailboxes via the TUI:Â
- Press 9 for User Options.
- Press 5 for Sub-Mailbox Management.
- Press 1 to create sub-mailbox.
- Press 2 to record name announcement, or 2 to use default (the box owners can record their own later)
- To stop recording, press #, then press 1 to keep or 2 to re-record.
- Once you've kept your name announcement, you will be given your PIN, with the option to press 1 to accept it, or 2 to change it.
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When finished provisioning all sub-mailboxes, press star;Â you'll be reminded to re-record your main greeting and add sub-mailbox menu options. Â Press * again if you wish to return to the main menu.
Accessing Sub-mailboxes
By GUI:
- Go to voicemail.its.utexas.edu.
- Enter mailbox and PIN.
- Click Login
By TUI:
- From your phone, call the UTVM access number (on campus #71 or 2-8886; off campus 512 232-8886).
- If you are asked for a PIN, that will be for the main box. To be prompted for a mailbox number, press the star key.
- Enter the sub-mailbox number and press the pound key.
- Enter the sub-mailbox PIN and press the pound key.