Overview

The iSchool's local information technology service is called the Information Commons. The Information Commons is a team of full-time staff and students who are located in UTA 1.210.  All IT help requests should be routed through the Information Commons via the methods outlined below.

iSchool Helpdesk

All IT-related problems, inquiries, consulting needs, and feedback may be sent to the iSchool helpdesk at help@ischool.utexas.edu.  The iSchool Helpdesk is the iSchool's segment of UT's Service Portal tool powered by ServiceNow and submissions to this address will be tracked by the entire Information Commons team.

In-Person

Information Commons staff are available in UTA 1.210 Monday-Thursday 8am-9pm and on Friday 8am-5pm. 

Teams

The Information Commons staff makes heavy use of MS Teams, which is part of UT System's Microsoft 365 license.  You can reach out to the Information Commons staff in Teams by searching Information Commons in a new chat or requesting a shared channel with one of your Teams and ours.

Liberal Arts Information Technology Services (LAITS)

The iSchool is a customer of LAITS' imaging and laptop distribution services for all tenure-track faculty and staff.  If you are having an issue related to computer pickup/onboarding with LAITS, please refer to their computer support services page for contact information.

Classroom IT Support

iSchool classes are scheduled in iSchool managed classrooms as well as general purpose classrooms across the UT campus.  For any IT issues in iSchool managed classrooms (classrooms in UTA) please notify help@ischool.utexas.edu.  For general purpose classrooms, please consult the UT classroom database for information about who to contact regarding classroom support issues.