WINDOWS 10 Instructions:
- Open Outlook. Go to File > Account Settings > Account Settings.
2. Under the Email tab, select New
3. Enter the Email Address for the shared mailbox
a. For Office 2019:
i. Type in the email address for the shared mailbox and click Connect
ii. Change the username/email to your own UT email address and enter your EID password. Make sure to check the box for “Remember my credentials”!
iii. Un-check the box for “Set up Outlook mobile” and click OK
iv. You may need to restart Outlook for the shared mailbox to appear on the left side of Outlook under your main UT email address
b. For Office 2013/2016:
i. For “Email Address”, type the email address for the shared mailbox. Leave the “Your Name” and “Password” fields blank, and click Next
ii. When entering the credentials to the shared mailbox, change the email to your own UT email address and enter your EID password. Make sure to check the box for “Remember my credentials”!
iii. You should get the below screen with 3 green checkmarks for each task. Click Finish
iv. Click OK when you see the prompt below
v. You may need to restart Outlook for the shared mailbox to appear on the left side of Outlook under your main UT email address