Box Video Tutorials:
Following is continuously updated information about the status of known university-wide Box issues:
Issue | Description | Status | Last updated |
Collaborator permission changes roll up and remove rights in parent folders | Changing folder/file Collaborators permissions via Properties >Collaborators apply these changes to parent folders. This destructively removes permissions and breaks sync for those folders, which can only be fixed by a high-level main campus reset. | Box is working to resolve the issue. We do not have an estimate for completion. | February 14, 2014 |
Unable to view large numbers of collaborators | If the number of collaborators on a folder is large, the Folder Collaborators window (Properties > Collaborators) may not display all collaborators. The bug causes the scroll bar to function improperly within the window, and the rest of the list fails to load. | Box is working to resolve the issue. We do not have an estimate for completion. | October 7, 2013 |
Display of notification emails in Outlook 2013 | Notification emails from Box use HTML tables to display images. Outlook 2013 has a known issue with HTML table cell height, and this causes file and folder icons to be displayed incorrectly. | Box is working to resolve the issue. We do not have an estimate for completion. | June 13, 2013 |
File creation date | Box overwrites the original file creation date when you upload a file. | Box is working to maintain full file metadata. No firm time estimate exists for resolving the issue. | June 13, 2013 |
Difficulties previewing documents via iOS apps | Users with Previewer permissions are unable to preview documents in that folder via the iOS app because the app requires downloading the file first. | Users with Previewer permissions are unable to preview documents in that folder via the iOS app because the app requires downloading the file first. | January 10, 2013 |