Student Associates will need to be logged into Teams and Intercom.
Via Teams:
- When a DIT tutor starts their shift, they will log onto Teams and provide their meeting id and subject for that day.
- Student associate will add this info to Google Sheet
- The meeting ID's should be recurring, so they should be the same ID for the shift the entire semester. Please put this on the Tutor schedule sheet where I put "Meeting ID"
- One-time Shift change ID's will be put on the first sheet of the google sheet.
- Student Associates, please remain in contact with the other SA on duty.
Via Email:
- Students will email the dit.desk@austin.utexas.edu email to request access to a DIT tutor.
- Student associate will send them both of the tutors link who is on duty for that subject and the community guidelines while attending DIT. (See Communications Templates)
- You (the Student Associate) will need to get the student EID and which subject they are here for so you can log them into myUGS.
- Once you have the student's EID, chat the corresponding tutor the student's name and EID, so that the tutor knows the student(s) attending the session.
- Move the email request to the corresponding folder for the request. This will let you and the other SA clearly see who has not been emailed in the inbox.
Via Zoom:
- The student will access the Zoom meeting where they will work until they have a question, at that time they will put a note in the chat feature that they have the next question. The tutor will be monitoring the chat to directly talk to the students.
- When it is time for that tutor to leave, the student associate will provide the tutor with the next tutors meeting id via Teams. This is so the students who wish to continue can switch to the new tutor.
- The tutor may reach out to the student associate to say they have too many students or that they are leaving via Teams.
- At the end of the SA shift, please reach out to the tutors that you have given students info on, and see if they have any students in their zoom. You can reach out via Teams.
Tutor No Show and other Issues:
- You should all have access to seeing the tutor shift changes on myUGS.
- Click the Drop-In Tutoring menu, then go to "Shift Covers"
- If a tutor hasn't shown up yet, check that page to see if some other tutor was meant to attend. Their meeting ID will be put on the One Time page of the google sheet.
- Let Kate know if this hasn't shown up for you.
- If a tutor does not show up for their shift and there are no changes on myUGS, please let Ed, Izzy, or Darcy know by emailing TS_SUT@UTlists.utexas.edu
- Any other issues can be sent to that email as well. The UGA's are also available to you after 5pm.
- We usually will have more than 1 tutor on duty, but it is important to let us know when someone isn't available.