Configure Jira Service Desk Workflow

Add an existing Workflow to a new issue type

Navigate to the Jira Workflow schemes page. Project settings → Issue Types _> Actions → Edit issues types → Workflow schemes (left navigation)
Scroll until you find JIRA Service Desk IT Support Workflow Scheme generated for Project EMBSHR select Edit.
Select Assign of the existing workflow
Select all the issue types you want to be associated with this Workflow → Finish
Be sure to Publish

Create a new Workflow for an issue type

Navigate to the Jira Workflows page. Project settings → Issue Types → Actions → Edit issue types → Workflows (located in the left navigation)
Select Add Workflow
Populate Name and Description
Select Diagram to view and edit workflow
You can add existing statuses or create new statuses by selecting + Add status
You can add an existing transition or create a new transition by selecting + Add Transitions
Once you've finished creating a new workflow Navigate to Workflow schemes
Scroll until you find JIRA Service Desk IT Support Workflow Scheme generated for Project EMBSHR select Edit.
Select Add Workflow → Add Existing
Select the newly created Workflow → Next
Select all the issue types you want to be associated with this Workflow → Finish
Be sure to Publish