ESRI ArcGIS - FAQ
- James Lewis
- justin davis
- Sandra K Bissett
The University of Texas at Austin maintains a site license that covers academic and administrative usage of Esri ArcGIS products for faculty, staff, and students.
Q: For what purposes can I use ESRI ArcGIS software and products? Who can use ESRI ArcGIS products?
A: Our site license covers both academic (teaching, research and service) and administrative uses. Faculty, staff and students at the University of Texas at Austin and its component institutions may use the products. ESRI has provide a rubric for determining permitted uses under the education site license.
Q: What ESRI products are available under the terms of the site license?
A: ESRI has provided a list of software and applications provided under our site license. Please note that ESRI has recently deprecated ArcGIS Desktop (ArcMap) as well as concurrent usage of ArcGIS Pro (such as in student labs). ArcGIS Pro is only usable as a ‘named user’ (ie, and ArcGIS Online account).
Q: Who pays for the site license? How much does a license cost?
A: The cost of the University of Texas at Austin site license is covered cooperatively by several participating units:
School of Architecture
Cockrell School of Engineering
Jackson School of Geological Sciences
College of Liberal Arts
College of Natural Sciences
Campus Operations
LBJ School of Public Affairs
These units have agreed to make the ESRI site license available to all units at the University without additional cost. If a non-participating unit demonstrates significant usage of the site license products, they will be asked to participate in funding the site license.
Q: When does the site license expire?
A: The annual site license expires in mid-January (typically January 17).
Q: How do I obtain ESRI software and products for administrative use?
A: Please reference the site license permitted use rubric to identify if your proposed usage is covered by the site license. The administrative portion of the site license is managed by Campus Operations - Campus Geospatial Assets.
Q: How do I get the software?
A: ArcGIS Pro can be downloaded from the ArcGIS Online portal for UT. If you need other software applications reach out to the Site License Administrator. An account can be activated for the My ESRI portal, which allows access to all available sofware packets.
Q: How do I install ArcGIS Pro?
A: ArcGIS Pro licenses are now provided with your UT Austin linked ArcGIS Online account. See instructions at LibGuides: GIS & Geospatial Data Services: ArcGIS Pro for downloading, installing, and licensing ArcGIS Pro.
Q: How do I get a license?
A: ArcGIS Online is setup for single sign on (SSO) using your UT EID. ArcGIS Pro users should select ‘named user’ for their license and authenticate with https://arcgis.com/.
ArcGIS Enterprise Server licenses should be requested from the Site License Administrator. Please ensure you provide the version needed in any request.
Q: How do I get an ArcGIS Online account? How do I associate my existing ArcGIS Online account with the UT ArcGIS Online site?
A: End users should create an ArcGIS Online account. Please note that an ESRI user account can only be associated with one ArcGIS Online organization.
Q: How many service credits is available to me under my ArcGIS Online subscription?
A: Each ArcGIS Online subscription account has an initial quota of 1000 service credits. For a list of services that require credit usage, please visit the Service Credits Overview page to see how many services credits are consumed by different types of ArcGIS Online operations. In order to most effectively manage your credit consumption it is recommended that you try to estimate the number of credits that will be used to complete geocoding, map tile caching, and other operations that can quickly consume credits prior to running these processes.
Q: How do I learn how to use ArcGIS software and ArcGIS Online?
A: Our site license provides unlimited access to Self-Paced E-Learning. All new UT-linked ArcGIS Online accounts created after 7/1/2020 should be able to access E-Learning resources as long as you are logged in to ArcGIS Online when you visit the E-Learning site. If you have an older account, your training access may not have automatically been activated and you should send a request to the Site License Administrator with your username, requesting access to E-Learning.
Q: How do I get support?
A: Only registered support contacts can submit support requests to ESRI as part of our site license. Please contact the indicated support contact for your unit:
Unit | Contact |
|---|---|
School of Architecture | |
Cockrell School of Engineering | |
Jackson School of Geological Sciences | |
College of Liberal Arts | |
College of Natural Sciences | |
Administrative Uses |
End users outside of one of these units will not receive support from ESRI customer care.
Q: Are their student labs on campus that have ESRI ArcGIS available for use?
A: There are several labs and other facilities on campus that have ESRI ArcGIS available, including, but not limited to:
RLP 1.402 and 1.404 (open to Liberal Arts students)
WMB 1.114 (open to Architecture students)
PCL General Libraries student use computers (open to all students)
Note that other lab facilities may be available, check with your individual college or department.
Q: I'm at a different UT institution. Does the site license cover other UT System campuses?
A: Most UT System component institutions have their own site license with ESRI. Last known contact for each institution is:
Robert Allen and Jami Dinsmore, UT Rio Grande Valley
Dr. Fan Qiu, UT Dallas
Raed Aldouri, UT El Paso
Stuart Foote, UT San Antonio
Brandon Gunnip, UT Arlington
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