Support and Maintenance

Getting Help

Your first line of support is this Wiki. Please check out the FAQs or the Search feature to see if your issue has been addressed.

You can also contact your POD BRCF delegate. These folks are listed in the table at POD Resources and Access: Available PODs.

Contact Us

Please email us at rctf-support@utexas.edu.

Directing your support request to rctf-support@utexas.edu is preferred to contacting someone associated with BRCF you know directly. Our support email is monitored by all BRCF support personnel, while any person you contact directly may not be readily available, or may not be familiar with the subject of your support request.

Monthly Maintenance

Regular maintenance is performed on all BRCF PODs monthly, generally on a Tuesday or Thursday late in the month. The standard window is 8 am - 6 pm, but is often shorter than than and can occasionally be extended if issues are encountered. Email notifications are sent out prior to each maintenance and the day of.

Access to POD servers is unavailable during maintenance, and any running jobs will be terminated. This is because regular maintenance includes applying OS updates and may also include configuring, upgrading or replacing various hardware components, both of which require restarting POD servers.

Please make plans for any long-running compute jobs based on this maintenance schedule. If, however, you have an urgent need to complete work that conflicts with regular maintenance, please Contact Us, and we will adjust maintenance for your POD accordingly.

Our Team

Our small but mighty team consists of staff from the Center for Biomedical Research Support (CBRS), home of the BRCF core facility, as well as systems administrators from the College of Natural Sciences Office of Information Technology (CNS-OIT). Note that none of us is assigned 100% to BRCF.

Anna Battenhouse
BRCF Manager
Bioinformatics Consulting Group
& Edward Marcotte lab member
MBB 3.106

Sean Provost
Systems Administrator
BRCF
MBB 3.106

Marci Coleman
Senior Systems Administrator
BRCF
MBB 3.106

Eric Rostetter
Senior Systems Administrator
Server Systems manager
CNS-OIT
PMA 7.126

Carlos Villarreal
Systems Administrator
CNS-OIT
PMA 7.125

Maorong Zou
Senior Systems Administrator
CNS-OIT
PMA 8.132