Setting up Call Pick Up Groups for office workgroups on Avaya phones
In the old VoIP system, call pickups of a main office lines were managed by dialing 77 from a designated phone or phones within the office. After the transition to the new VoIP system on campus, this process is a little different. Follow the steps below to activate this service.
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2. Once the Call Pick Up Group is created, you'll be notified by ITS Telephone Services that the service is now active. The pick up keys are 66 plus a three digit code specific to your Call Pick Up Group. To pick up the main line from another phone, pick up the handset, dial 66 and the three digit code.
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Set up a softkey shortcut: Instead of dialing five digits to pick-up the line, you can set up a soft key shortcut by doing the following: | |
1. On Avaya and Nortel phones, select the "More..." soft key button until you get to the Prefs option. Select Prefs. | |
2. In Preferences, choose Feature Options. | |
3. Choose Feature Keys. | |
4. Highlight an unused Key (typically Key 2). Select Edit. | |
5. Select Speed Dial | |
6. Enter a label for the Key (what you want to call it). Press Next. | |
7. Enter an address. (Enter the Call Pick Up Numbers, 66 plus the three digit number assigned by ITS Telephone Services.) Press Next. | |
8. Skip the subject window by selecting Next. | |
9. Activate Auto-Retrieve of held call on hang up of speed dial call. Select Yes or No. | |
10. Your soft Key is now set. | |
11. Back out of the menu and your softkey will be displayed on the phone's screen. (In this example, it was labelled HelpDesk) |
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