Troubleshooting a problem with Quest logs

To access Quest logs:

Log into LBTest

https://lbtest.cns.utexas.edu/systemadmin/main?&&tab_0=users-a

On the User tab enter the UT EID and click Find
Click on the Logs tab
Examples of info in the logs includes:

March 07, 2021 02:10 PM CST

successful login

/systemadmin/main
qweb5i.cns.utexas.edu

March 07, 2021 01:00 PM CST

exception

add

No la credentials
/var/www/html/quest/releases/20210131113415/app/controllers/lassist/lassist_base_controller.rb:20:in `post_authenticate_processing'
/var/www/html/quest/releases/20210131113415/lib/access/login.rb:417:in `process_request'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/activesupport-4.2.11.3/lib/active_support/callbacks.rb:432:in `block in make_lambda'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/activesupport-4.2.11.3/lib/active_support/callbacks.rb:164:in `block in halting'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/activesupport-4.2.11.3/lib/active_support/callbacks.rb:504:in `block in call'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/activesupport-4.2.11.3/lib/active_support/callbacks.rb:504:in `each'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/activesupport-4.2.11.3/lib/active_support/callbacks.rb:504:in `call'
/var/www/html/quest/releases/2021

March 03, 2021 07:27 PM CST

successful login

/systemadmin/main
qweb5i.cns.utexas.edu

March 03, 2021 07:16 PM CST

exception

add

bad key Message 
/var/www/html/quest/releases/20210303101204/lib/session_storage.rb:78:in `handle_key_exception'
/var/www/html/quest/releases/20210303101204/lib/session_storage.rb:55:in `validate_from_request'
/var/www/html/quest/releases/20210303101204/lib/conts/shared_messages.rb:4:in `viewed'
/var/www/html/quest/releases/20210303101204/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/implicit_render.rb:4:in `send_action'
/var/www/html/quest/releases/20210303101204/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/abstract_controller/base.rb:198:in `process_action'
/var/www/html/quest/releases/20210303101204/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/rendering.rb:10:in `process_action'
/var/www/html/quest/releases/20210303101204/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
/var/www/html/quest/releases/20210303101204/vendor/bundle/ruby/2.6.0/gems/activesupport-4.2.11.3

February 27, 2021 09:54 AM CST

successful login

/systemadmin/main
qweb5i.cns.utexas.edu

February 27, 2021 09:41 AM CST

exception

add

bad key Institution 
/var/www/html/quest/releases/20210131113415/lib/session_storage.rb:78:in `handle_key_exception'
/var/www/html/quest/releases/20210131113415/lib/session_storage.rb:55:in `validate_from_request'
/var/www/html/quest/releases/20210131113415/app/controllers/systemadmin/institutions_controller.rb:29:in `show'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/implicit_render.rb:4:in `send_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/abstract_controller/base.rb:198:in `process_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/rendering.rb:10:in `process_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.

February 24, 2021 09:26 AM CST

exception

add

courseuser.user_id=1396127 != active_user.id=1363715
/var/www/html/quest/releases/20210131113415/app/models/authorizer.rb:169:in `validate_user_as_student'
/var/www/html/quest/releases/20210131113415/app/controllers/student/student_base_controller.rb:7:in `validations'
/var/www/html/quest/releases/20210131113415/lib/session_storage.rb:63:in `handle_validate'
/var/www/html/quest/releases/20210131113415/lib/session_storage.rb:58:in `validate_from_request'
/var/www/html/quest/releases/20210131113415/app/controllers/student/courseusers_controller.rb:4:in `show'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/implicit_render.rb:4:in `send_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/abstract_controller/base.rb:198:in `process_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/rendering.rb:10:in `process_

/student/courseusers/show
qweb5i.cns.utexas.edu

February 24, 2021 09:26 AM CST

exception

add

no courseuser for user.id=1363715 && Course.id=837904
/var/www/html/quest/releases/20210131113415/app/models/authorizer.rb:165:in `validate_user_as_student'
/var/www/html/quest/releases/20210131113415/app/controllers/student/student_base_controller.rb:7:in `validations'
/var/www/html/quest/releases/20210131113415/lib/session_storage.rb:63:in `handle_validate'
/var/www/html/quest/releases/20210131113415/lib/session_storage.rb:58:in `validate_from_request'
/var/www/html/quest/releases/20210131113415/app/controllers/student/courses_controller.rb:118:in `show'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/implicit_render.rb:4:in `send_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/abstract_controller/base.rb:198:in `process_action'
/var/www/html/quest/releases/20210131113415/vendor/bundle/ruby/2.6.0/gems/actionpack-4.2.11.3/lib/action_controller/metal/rendering.rb:10:in `process_a