INTRODUCTION
This page addresses the instructions for checking if the Classroom AV technology is in a ready state classes. These steps include images of what the system SHOULD like when visual inspection is occurring. You will fill out the Troubleshooting Checklist Matrix for Classroom Technology Problems.
| DescriptionItem | Image (ON/OFF) | Correction / Escalation Procedure | |||
| COMPUTER TURNED ON? Look for a small bright white light on the right hand side of the Sonnet computer rack mount. |
| If computer is not on you can restart it by pressing the black button on the rightIf no light, press the black power button. If computer fails to power on, report to Help Desk. | |||
MOUSE LIGHT ON? Look for a red LED on the bottom of the mouse. |
| If no light, report to Help Desk (HOT ITEM). | |||
LCD MONITOR LIGHT ON? Look for an Amber (Standby) or Blue (On) LED on the bottom right of the Monitor. |
| If no light, push power button (the light is the button) on bottom right or check to make sure power cord is pushed in to monitor. CRESTRON . If monitor fails to turn on, re-seat power cord on rear of monitor. If monitor fails to turn on, report to Helpdesk. | |||
TOUCHPANEL ON? Touch the Touch Panel with you finger to wake it up. Confirm that it is on the Home Screen and ready for a teacher to start class. |
| If the screen is blank (see left), the restart button is a small red button located on or in "bad" state, press the reset button on the back of the Touch Panel. | CRESTRON If touchpanel fails to turn on, report to Helpdesk (HOT ITEM). | ||
ROOM SCHEDULER WORKING & UP TO DATE? Outside of the room is the Room Scheduler it should have lights on it. Check by touching it Wake room scheduler(s) outside the room by touching or waving your hand in front of it. Confirm room scheduler is on today's date and sees upcoming events (available for the next X hours)..
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| If no lights or response if scheduler doesn't know the date/calendar, report to Help Desk. | |||
MICROPHONES IN THE RIGHT PLACE& BATTERIES READY? Some rooms have microphones. When you look at the troubleshooting matrix attached to this page, those rooms have a column that addresses microphones. Please check if In rooms with mics, please confirm that the microphones are in the labeled Microphone microphone drawer. Also, replace the 9V batteries with new ones returning uncapped 9V to the help desk for testing |
| If any are missing report New Batteries have a black cap over the terminals. Stock new 9v Batteries in drawer. Provide 1 per mic. Remove uncapped/used batteries and return to helpdesk for testing/recycling. |
| Report missing mics to Help Desk. Return used batteries to Help Desk. ARE Pick up new batteries from Help Desk as needed. | |
LAPTOP CABLES USABLEREADY? Look at the Audio cableaudio, HDMI, and VGA cables on the teaching lecternconsole. Check to see if the Confirm that the 3 cables are present , not missing any structurally significant pieces. The possible cable defects includeand are in good shape. In particular, look for:
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| If any cables are missing or defective report to Help Desk. | |||
ARE ALARM PANELS ARMED? All alarms in hallways should be armed at all times. Look for a red "Armed" LED on the left of the panel. |
| If no red light, re-arm the alarm or report to a full time employeeHelp Desk. | |||
ARE HALLWAY TVs ON? Verify the hallway TVs are on and , running in Full Screen Modemode, and properly changing slides every few seconds. |  | If they are not on, fill in the Matrix accordingly, and inform the Help Desk that the TV is not workingworking properly, report to Help Desk. |
