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1. Enter your UT EID and UT EID password.    
    
2. Select IT Incident (issues with a computer, classroom AV or other technology) or IT Request (someone needs something from IT that they don't already have). 
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3. Client: Select "Clear Selection" from drop down. Type clients first or last name and then select correct client from drop down.

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1. from drop down.
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2. Reported by: Will have your information by default. Do not change these fields.
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3. Incident Details: Location - type building first and then room number.
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4. Incident Details: Summary - add a brief summary of issue/request. Details - add as many details about issue/request as possible.
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5. Category: Select appropriate category from drop down menu.
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6. Category: "Assign to Me On Creation" should be selected if you are able to solve the incident/request yourself.
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7. Impact: Select "One System" or "Multiple Systems" from drop down.
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8. Impact: Resolve on Creation - Select if incident/request has already been resolved.
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9. Urgency: Select "High" (1 day), "Medium" (2 day), or "Low" (1 week) request time.
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10. Source: Default is set to "Self Service". Select "Clear Selection" from drop down if the Source was an Alert, Email, In person, Phone or Technician Initiated incident/request.
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11. Asset Details, Current Assignment Details, Information: These fields should NOT be filled in and should remain at default settings.
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