Reporting a ServiceDesk Incident/Request

Owned by Lawrence Horvat
Last updated: Nov 02, 2016
2 min read

 

Step-by-step guide

Go to: https://servicedesk.moody.utexas.edu/Workspaces#/logon

  1. Enter your UT EID and UT EID password    
  2. Select IT Incident or IT Request  
    . 
  3. Incident vs. Request

  4. Incident/Request Details
  5. Enter Client information (last name first)
  6. Reported by (leave as is since you are the reporter)
  7. Status (leave as is)
  8. Save ticket


 

 

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