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It is important that you make all of your scheduled shifts. Irregular shift attendance and frequent tardiness are unacceptable and can be grounds for dismissal. Student employees will be first given a verbal warning followed up by a written warning with and possible dismissal. Student employees also cannot request vacation time. Official days off are UT student holidays as well.
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- Create a Shift Trade or Shift Release request on Humanity.com. If there is no reply, it is YOUR responsibility to call, text or personally email other student workers to obtain shift coverage.
- Inform your supervisor the schedule coordinator at least 3 business days in advance after you have tried ALL of the above and could not find coverage for your scheduled shift time.
- If you still cannot find anyone to cover your shift, complete this Time Off Request Form. Otherwise, you are expected to work that shift.
- If you agree to fill someone else's shift, you are responsible for working that shift.
- Illness:
- Please do not come into work if you have a contagious illness. Send an email to moody-checkout@austin.utexas.edu as soon as you know you are too ill to make your shift.
- Send a Shift Release request through Humanity.com in order to get your shift covered BEFORE the beginning of your shift. This should happen as soon as possible BEFORE the beginning of your shift.
- Repeated absences may require a doctor's note before returning to work. You are also required to meet with a full time staff member before returning from your absence.
- Please contact your immediate supervisor if you become ill during your shift and cannot complete your assigned hours. Leaving your shift unannounced in any way is not acceptable and may be grounds for dismissal.
- Emergencies:
- Please contact your immediate supervisor as send an email to moody-checkout@austin.utexas.edu as soon as possible if you have a family or medical emergency and are unable to work.
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Late timesheets are not acceptable unless it involves issues beyond your control. More than one reminder Multiple reminders to submit your timesheet on time can result in warnings a verbal warning followed up by a written warning and possible dismissal.
Down time:
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- Cannot be taken at the beginning or end of your shift
- Need to be taken before 4pm if possible
- Need permission of full-time staff before taking
General Expectations:
- Let Fulla full-Time time staff member know if you have any issues (malfunctioning equipment, issues with patrons, issues with coworkers, etc.).
- Maintain a friendly, professional, and polite demeanor to all patrons at all times.
- Keep yourself neat and clean. Proper hygiene is necessary (bathing, brushing teeth, anti-perspirant/deodorant).
- Wear work appropriate clothes. Enclosed shoes are required as you may be lifting items and toes may be in danger of having things dropped on them.
- Opening/closing duty checklists are to be maintained daily.
- Login to Microsoft Teams and read/review the Microsoft Teams "Announcements" chat messages at the beginning of EVERY shift. Teams is accessible online through your Microsoft 365 account. This does not work via the Safari browser.
- Name tags are to be worn during all shifts.
- Everyone is expected to keep their work areas tidy and free of clutter.
- Restroom breaks can be taken as needed.
- Answer the phone courteously and professionally. "Moody College Equipment Checkout, this is (your name)" or "Equipment Checkout, this is (your name)" are the preferred greetings.Read/review the 'Staff Message of the Day' at the beginning of EVERY shift. It is located on the left side of your Usher home page after logging into the appropriate desk.
- Keep all talk to a moderate level.
- Listening to music is allowed. Please use the computer at station 6 only, and keep the music level down. Please avoid offensive/inappropriate lyrics.
- Generally, food and drinks are not allowed. We will allow covered drinks (water bottles, containers with lids). Keep drinks away from workstations. It gets in the way of the checkout process, and it can spill onto equipment.