Content Comparison

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Collaboration

Web Conferencing

Tool	Description	Access	Training Materials
VPN	The VPN (Virtual Private Network) service provides network access for authorized users to certain internal IT resources while not connected to the university's network (e.g. remote connectivity from home or public Wi-Fi hotspot). This service is available to UT Austin faculty, students, staff, official visitors, and certain affiliated workers.	https://vpn.utexas.edu	Connecting to the UT VPN Service

Remote

ServiceNow	Ticketing, support, documentation	https://ut.service-now.com	ServiceNow Portal
Remote Desktop	Remote desktop software allows a desktop computer to run in one location, while being accessed from another. Ex: you can access and interact with your university machine with a personal laptop.	Search “Remote Desktop” from your Windows Start menu or iOS Finder	Using Remote Desktop
Email	Office 365 mail is the cloud-based email and calendar system that is provided by ITS for UT Austin as part of the larger Office 365 application/productivity suite. It is NOT the same as the UTmail Gmail service, though addresses through both services can use the "@utexas.edu" domain.	https://office365.austin.utexas.edu	Create an Office 365 Mailbox Mailbox Management
Voicemail	UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM)	Voice Mail Set Up Video

https://voicemail.its.utexas.edu

UT Voice Mail User Guide

University Voice Services

Phone

Conferencing

ITS provides telephone and voices services (VoIP, analog and
phones) to colleges and departments at university owned/leased facilities in
greater Austin. All University VoIP
phone lines have a Personal Telephone Conference Bridge also refered to as
Meet Me Conference. Meet-Me Conference
bridge capacity is 10 participants (yourself + 9).

Request a Conference Bridge

Voice and Telephone Services

Web

Conferencing

Web conferencing tools like Adobe Connect, Microsoft
Teams, and Zoom enable faculty and staff to create and share presentations
and online training materials

Teams Meetings and Calls

Zoom Help Center

LMS

Canvas
is the academic learning management system for students and faculty, while UT
Learn houses learning and training materials for university staff.

Canvas

UTLearn

File

Sharing