Remote Desktop Access
SecurityYou will find resources on this page that can be used to work remotely for during campus closures for inclement weather, delayed openings, scheduled telecommuting, or other emergencies.
Secure Connections
Two-Factor Authentication
Virtual Private Network
Communication
Voice and Conferencing
- Voicemail
- Phone Conferencing
Collaboration
Web Conferencing
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Tool
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Description
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Access
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Training Materials
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VPN
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with DUO -
To better protect the security of your online information, many services like Office 365, VPN, UTDirect, and Workday require two-factor authentication (2FA) to access. DUO is the application we use for two-factor authentication.
One authentication factor will be something you know (your UT EID password, which you have already entered) and one will be something you have – such as a smart phone or other mobile device. That device can be one of many options. The recommended option is to use a smart phone or tablet such as an iPhone or an Android device.
The first step in activating your two-factor authentication is to enroll your device with your EID account. Once your device is enrolled, you will use that device to complete the authentication process when you log into any University two-factor protected web application. You will need your chosen device handy to complete this process.
Getting Started with Two-Factor Authentication
Authentication Methods and Instructions
Virtual Private Network -
Off-campus access to certain internal IT resources requires connection to the Virtual Private Network (VPN) service. This service is available to UT Austin faculty, students, staff,
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official visitors, and certain affiliated workers.
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You'll want to connect to this to get started working remotely.
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Connecting to the UT VPN Service
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Remote Desktop
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UT VPN Service with Two-Factor Authentication
Remote Desktop -
Remote desktop software allows a desktop computer to run in one location, while
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being accessed from another. Ex: you can access and interact with your
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university machine with a personal laptop.
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Search "remote desktop" from your Windows Start menu or from the iOS Finder
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to open the remote desktop program.
Communication
Call Forwarding and Voicemail -
Incoming calls you receive on your office phone can be forwarded to a home or mobile phone while you are out of the office. Voicemails can be accessed over the web from anywhere.
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Conference Call Bridges -
ITS provides telephone and voices services (VoIP, analog and phones) to colleges and departments at university owned/leased facilities in greater Austin.
All University VoIP phone lines have a Personal Telephone Conference Bridge also referred to as Meet Me Conference. Meet-Me Conference bridge capacity is 10 participants (yourself + 9).
Email -
Office 365 mail is the cloud-based email and calendar system that is provided by
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ITS for UT Austin as part of the larger Office 365 application/
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https://office365.austin.utexas.edu
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Voicemail
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UT’s
new Voice Over IP (VoIP) phone system comes with its own integrated voice
mail system, which has been re-branded “UT Voice Mail” (UTVM)
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https://voicemail.its.utexas.edu
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Phone Conferencing
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ITS provides telephone and voices services (VoIP, analog and
phones) to colleges and departments at university owned/leased facilities in
greater Austin. All University VoIP
phone lines have a Personal Telephone Conference Bridge also refered to as
Meet Me Conference. Meet-Me Conference
bridge capacity is 10 participants (yourself + 9).
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productivity suite. You can access your Office 365 mailbox through a mail client like Outlook or on the web using your @austin.utexas.edu email address and UT EID password.
Two-Factor Authentication for Web-Based Email
Mailing Services
- Group Email - send mass email to the university community
- Secure Messaging - Transmit sensitive messages and data securely to anyone who can login to UT Direct
- Urgent
Chat -
Collaboration
Files -
Meetings and Web Conferencing -
Office 365 Services -
Getting Help
UT Service Desk -
The Service Desk provides the University of Texas community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, applications, and navigating IT @ UT.
Monday-Friday 8:00am - 5:00pm
(512) 475-9400
hep@utexas.edu
ServiceNow -
ServiceNow is the service and incident management system for Information Technology Services. You can report an issue to the Service desk, search self-help articles and FAQs, review alerts and outages and more.
Tool | Description | Access | Training Materials | ||
Office | https://office365.austin.utexas.edu | ||||
Web Conferencing | Web conferencing tools like Adobe Connect, Microsoft | ||||
LMS | Canvas | ||||
Secure/Large File Transfer | |||||
Instant Messaging | Microsoft Teams is a chat-based collaboration tool that allows you to chat, schedule, and meet virtually with students, faculty, staff, and colleagues. | Microsoft Teams Help & Duo (Multi-Factor) | Multi-factor Authentication is required to access most UT Austin applications and services. | https://utdirect.utexas.edu/apps/duo/register/duo_login/?next=/apps/duo/register/ |