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titleWhen are LAITS support hours?
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content[{"type":"paragraph","content":[{"type":"text","text":"Support hours are: Monday through Friday, 8AM – 5PM"}]},{"type":"paragraph","content":[{"type":"text","text":"Remote computer support:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Chat","marks":[{"type":"link","attrs":{"href":"https://chat.laits.utexas.edu/login?_gl=1*13rytd4*_ga*NDYzNDk2MDY5LjE3MTcxODcyNTM.*_ga_7DQXH83KGF*MTczMzc1OTkwMi4zNi4wLjE3MzM3NTk5MDIuMC4wLjA."}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Call: 512-471-5000"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Submit a"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"ServiceNow","marks":[{"type":"link","attrs":{"href":"https://ut.service-now.com/navpage.do"}}]},{"type":"text","text":" ticket"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Walk up computer support: ","marks":[{"type":"strong"}]},{"type":"text","text":"LAITS service desks are open Monday-Friday during the following hours:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"PAR 106, 8am-5pm"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"RLP 4.224, 8am-5pm"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"NUR 2.104P, 9am-1pm"}]}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]
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title Which new computers does LAITS recommends for faculty and staff purchase?
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content[{"type":"paragraph","content":[{"type":"text","text":"LAITS regularly updates its minimum computer hardware standards and options can be viewed on our "},{"type":"text","text":"LAITS Recommended Computer and Standards page","marks":[{"type":"link","attrs":{"href":"https://cloud.wikis.utexas.edu/wiki/x/8Q_VDw"}}]}]},{"type":"paragraph","content":[]}]
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titleHow long will LAITS support my computer?
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content[{"type":"paragraph","content":[{"type":"text","text":"LAITS will no longer support a specific computer model at the end of the calendar year, eight years after its release date. For instance, a computer model released in 2015 will be supported until the end of 2023. LAITS reserves the right to adjust this timeline for certain models as necessary."}]},{"type":"paragraph","content":[]}]
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titleMy computer is missing / stolen. What should I do?
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content[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Staff members must report lost or stolen equipment to the the UT Police Department (512-471-4441) if on campus, or with an appropriate law enforcement agency if outside the University’s jurisdiction. A Law Enforcement Case Number should be obtained for the incident from the agency."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"After the police report has been submitted, fill out an "},{"type":"text","text":"Stolen Device Notification Form","marks":[{"type":"link","attrs":{"href":"https://forms.security.utexas.edu/misc/theft"}}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"with the University "},{"type":"text","text":"Information Security Office","marks":[{"type":"link","attrs":{"href":"http://security.utexas.edu/"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Contact "},{"type":"text","text":"LAITS support","marks":[{"type":"link","attrs":{"href":"https://chat.laits.utexas.edu/login?_gl=1*13rytd4*_ga*NDYzNDk2MDY5LjE3MTcxODcyNTM.*_ga_7DQXH83KGF*MTczMzc1OTkwMi4zNi4wLjE3MzM3NTk5MDIuMC4wLjA."}}]},{"type":"text","text":" to request a network search; staff may be able to determine if the device is online or on campus."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Reset your EID and UTMail passwords. The "},{"type":"text","text":"ITS Service Desk","marks":[{"type":"link","attrs":{"href":"https://its.utexas.edu/contact"}}]},{"type":"text","text":" can assist, if needed."}]}]}]},{"type":"paragraph","content":[]}]
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titleI would like to send my computer to surplus. Can LAITS assist with that?
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content[{"type":"paragraph","content":[{"type":"text","text":"Yes! Customers can drop off their machine at a LAITS Service Desk or request computer pickup from their office. To start the process, fill out a "},{"type":"text","text":"ServiceNow Request Items (RITMs) Surplus","marks":[{"type":"link","attrs":{"href":"https://ut.service-now.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fv%3D1%26sysparm_id%3De43f89c397ed9190c9e1315e6253afd5%26sysparm_link_parent%3D3d38645cdb995510004d4a2813961911%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default%26sysparm_view%3Dcatalog_default"}}]},{"type":"text","text":" request to pick up single or multiple devices. If the machine is dropped off at a LAITS service desk, a desktop support staffer will fill out the form and designate the service desk as the pickup location."}]}]
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titleThe wall port for my computer is not active. How can LAITS assist?
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content[{"type":"paragraph","content":[{"type":"text","text":"Reach out via chat, phone, or submit a ticket online with your office number, building location, and the number for the wall outlet located on its faceplate. A LAITS technician will then be able to assist. "}]}]
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titleI plan to travel internationally with my UT owned computer
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content[{"type":"paragraph","content":[{"type":"text","text":"View the UT Restricted Regions List, view Travel Policies, and more at the "},{"type":"text","text":"Texas Global Risk and Safety website","marks":[{"type":"link","attrs":{"href":"https://global.utexas.edu/risk/travel/faculty-staff-travel"}}]}]}]
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titleWhat units are supported by LAITS?
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content[{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Units We Support"}]},{"type":"paragraph","content":[{"type":"text","text":"College of Liberal Arts"}]},{"type":"paragraph","content":[{"type":"text","text":"Office of the Executive Vice President and Provost"}]},{"type":"paragraph","content":[{"type":"text","text":"Extended Education Ventures"}]},{"type":"paragraph","content":[{"type":"text","text":"Blanton Museum of Art"}]},{"type":"paragraph","content":[{"type":"text","text":"Harry Ransom Center"}]},{"type":"paragraph","content":[{"type":"text","text":"Briscoe Center"}]},{"type":"paragraph","content":[{"type":"text","text":"IRRIS"}]},{"type":"paragraph","content":[{"type":"text","text":"School of Architecture"}]},{"type":"paragraph","content":[{"type":"text","text":"School of Nursing"}]},{"type":"paragraph","content":[{"type":"text","text":"Steve Hicks School of Social Work"}]},{"type":"paragraph","content":[{"type":"text","text":"Graduate and International Admissions Center"}]},{"type":"paragraph","content":[{"type":"text","text":"UT High School"}]},{"type":"paragraph","content":[{"type":"text","text":"UT Press"}]}]

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