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FAQ

FAQ

Frequently Asked Questions

Support hours are: Monday through Friday, 8AM – 5PM

Remote computer support:

Walk up computer support: LAITS service desks are open Monday-Friday during the following hours:

  • PAR 106, 8am-5pm

  • RLP 4.224, 8am-5pm

  • NUR 2.104P, 9am-1pm

Units supported by LAITS include:

  • College of Liberal Arts

  • Office of the Executive Vice President and Provost

  • Extended Education Ventures

  • Blanton Museum of Art

  • Harry Ransom Center

  • Briscoe Center

  • IRRIS

  • School of Architecture

  • School of Nursing

  • Steve Hicks School of Social Work

  • Graduate and International Admissions Center

  • UT High School

  • UT Press

LAITS will no longer support a specific computer model at the end of the calendar year, eight years after its release date. For instance, a computer model released in 2015 will be supported until the end of 2023. LAITS reserves the right to adjust this timeline for certain models as necessary.

LAITS regularly updates its minimum computer hardware standards and options can be viewed on our LAITS Recommended Computer and Standards page

View the UT Restricted Regions List, view Travel Policies, and more at the Texas Global Risk and Safety website

Managed printers are set up on a print queue managed by LAITS. These printers serve multiple users in a department and will be networked using ethernet.

Wi-Fi printing is NOT supported at UT Austin due to protocol and security issues. Personal printers are unmanaged and must be connected to a computer by USB cable.

Reach out via chat, phone, or submit a ticket online with your office number, building location, and the number for the wall outlet located on its faceplate. A LAITS technician will then be able to assist.

LAITS supports customers by providing DEFINE tagging for asset tracking, ISORA registration to ensure UT network compliance, and an annual inventory report. Individual departments are solely responsible for the ongoing accuracy and maintenance of their own inventory.

Local and Cloud Services Decision Matrix

UT staff or Emeritus are not permitted to run Migration Assistant on UT-owned devices without visiting a LAITS Service Desk for assistance.

This requirement exists to protect user privacy and to prevent potential license overuse, particularly for device‑licensed software such as Microsoft Office and JAMF.

Visiting researchers are not eligible for LAITS‑provided systems, including loaner devices. The sponsoring department is responsible for supplying a device that meets the technical requirements of the researcher’s project.

Yes! Customers may either drop off their device at a LAITS Service Desk or request office pickup. To initiate the surplus process, submit a ServiceNow Request Items (RITMs) Surplus request for single or multiple devices. 

If a device is dropped off at a LAITS Service Desk, a Desktop Support staff member will complete the request and designate the service desk as the pickup location. LAITS staff will securely wipe all data and initiate the CCART transfer to move the inventory to surplus.

  • Staff members must report lost or stolen equipment to the the UT Police Department (512-471-4441) if on campus, or with an appropriate law enforcement agency if outside the University’s jurisdiction. A Law Enforcement Case Number should be obtained for the incident from the agency.

  • After the police report has been submitted, fill out an Stolen Device Notification Form with the University Information Security Office.

  • Contact LAITS support to request a network search; staff may be able to determine if the device is online or on campus.

  • Reset your EID and UTMail passwords. The ITS Service Desk can assist, if needed.