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Below are your job expectations for the semester. Please remember that your performance determines employment each semester.
Work Schedule Issues/ Work Study
1) You and your team members are responsible for staffing the administrative office between the hours of 8Main Office between 9:00 am and 5:00 pm Monday through - Friday and the Drop In Tutoring desk -in Tutoring Center between 12 pm and 6 pm Monday - Thursday 11am-10pm, Friday 11am-3pm, and Sunday 5-10pm..
2) You are responsible for knowing the amount of your work study award and tracking your earnings so as not to exceed your award limit before the end of the semester. If at any point you are concerned you may exceed the amount of your award, let your supervisor know immediately.3) The schedule is set at the beginning of the semester, and you are expected to work your shifts weekly. We understand that conflicts can sometimes arise but should be avoided whenever possible. You are responsible for finding coverage for your own shifts in times of absence, but you must never go over 12 19 hours of work per week (Work Study Award policyMonday – Sunday). If If you know you need a shift covered due to illness or conflict, please do the following:
- Send an email well in advance to all of your colleagues
- First, please email supervisor/admin, letting me know you need coverage.
- Send a GroupMe message to your colleagues for coverage.
- Once you receive a reply, confirm with the individual if you will swap shifts or if they will cover for you. If possible, swap shifts to keep hours balanced among team members.
- Once someone has replied, send an email to the responder to confirm the shift but also let the entire group know You must email your supervisor for approval for any planned shift changes by Friday the week before.
- Be sure to inform the entire group that the shift has been covered.
- If no one can cover your shift, or if it is a true emergency, it is your responsibility to contact your supervisor (at work between 8am - 5pm; by cell if needed outside of business). If you don’t reach her, be sure to leave a message to explain In an emergency, you must call your supervisor (between 9 am and 5 pm) with as much notice as possible. If you are still trying to reach your supervisor, please feel free to leave a message explaining the nature of the emergency shift coverage issue.
General Employee Guidelines
Timesheets
1) You are expected to adhere to Sanger Center rules, policies, and procedures.2) You are expected to responsible for keeping an honest track of your hours and recording them accurately on your timesheet online through Workday. Be sure to include any changes or late arrivals each week. Timesheets are due at your last shift of each pay period. A complete list of payroll deadlines can be found on your Student Associate Wiki page. Please report your time by the deadline to avoid delays in receiving pay. Late-time reports are processed only once per month.
General Employee Guidelines
1) You'll need to promptly check and reply to job-related email in a timely manneremails, phone calls, and chats.
32) You are expected to respect strict confidentiality of all student information (except with supervisors).
43) When students guests enter the office, you are expected to stop other activities and conversations, make eye contact, smile, welcome them, and ask if you can how to help them.
5) You are expected to check the updates spiral and the daily shift tasks. You can also check with your supervisor to see if there is anything else you could help with.
6) 4) Please ensure that the Daily Duties of any assigned projects have been completed each shift.
5) You are the professional representatives of the main principal office of the Sanger Learning Center in the School of Undergraduate Studies. Please consider take care to respect the following:
- Leaving the desk: never leave JES A332A or DIT totally unattended to go to the restroom, take a personal call, or go to other floors on an errand without first finding someone else who is able to cover for you or letting them know how long you will be gone.
- Eating: try to avoid eating at the desk. If Please be discreet if there is truly no other time for you to eat, please be discreet.
- Computer use: computers and printers are intended for work purposes. If there are no down time downtime tasks to be done, you may discreetly use the Internet as long as it doesn’t interfere with either immediate customer service or productivity. You should ALWAYS check the downtime tasks box, and with Claire before assuming there is no work to be done. Not surprisingly, we would rather see you study than surf the web! However, do NOT Please remember that personal laptop use is permitted within reason. No audio or video use during work time.
- Studying: You can study at the desk when there are no outstanding tasks. Please do not count on having time to study at work. If you have a big test to study for, please find someone to cover your shift!Audio: audio Administrative tasks take precedence over homework.
- Audio: Please refrain from using it at the desk; it can be heard by others trying to work in the office. Please refrain from listening to audio (computer, radio, or videos with audio. Please also refrain from wearing earbuds. Cell phone: Cell phone use is a personal activity working. Headphones are not permitted.
- Zoom: Do not join a Zoom call or meeting during work hours. If you need to reschedule your shift, please let your supervisor know.
- Personal Phone Calls/Phone Use: Cell phone calls are personal and should not be done at during work hours except in cases of true genuine emergency. If this should happen, you may please have your colleague or a staff member cover for you while you step outside of the office to take the call. Texting : Texting is also a personal activity. It’s allowed in moderation as long as it doesn’t interfere either with immediate customer service or work productivity.
- Sleeping is not acceptable.
- Dress Code: Our dress code is “covered casual.” This means no exposed mid-drifts, short shorts, sagging pantsworkout clothes, pajamas, etc. Remember you are representing The Sanger Learning Center, so please dress appropriately.
Your Timesheet
You are responsible for recording your hours accurately through UT Direct. Timesheets are due on the 15th and 30th of every month. It is recommended that you fill in your time sheet at the end of every shift to insure accuracy.
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- Sanger t-shirts are encouraged!