Below are your job expectations for the semester. Please Please remember that your performance determines employment each semester is determined by your performance.
Work Schedule / Work Study
1) You and your team members are responsible for staffing the Main Office between 89:00 am and 5:00 pm Monday - Friday , and the Drop-in Tutoring Center between 11am 12 pm and 10pm 6 pm Monday - Thursday, 11am and 3pm Friday, and 5pm and 10pm Sunday nights.
2) You are responsible for knowing the amount of your work study award and tracking your earnings on the Work Study Balance Sheet throughout the semester so as not to exceed your award limit before the end of the semester. If at any point you are concerned you may exceed the amount of your award, let your supervisor know immediately.
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2) The schedule is set at the beginning of the semester, and you are expected to work your shifts weekly. We understand that conflicts can sometimes come up arise but should be avoided whenever possible. You are responsible for finding coverage for your own shifts in times of absence, but you must never go over 15 19 hours of work per week (Monday – Sunday). If you know you need a shift covered due to illness or conflict, please do the following:
- Send an email and/or GroupMe well in advance to all of your colleaguesFirst, please email supervisor/admin, letting me know you need coverage.
- Send a GroupMe message to your colleagues for coverage.
- Once you receive a reply, confirm with the individual if you are going to will swap shifts or if they will cover for you. If possible, swap shifts to keep hours balanced among team members.
- You must email your supervisor asking for approval for any planned shift changes by the Friday the week priorbefore.
- Be sure to let inform the entire group know that the shift has been covered.
- In the event of an emergency, it is your responsibility to you must call your supervisor (between 8am - 5pm9 am and 5 pm) with as much notice as possible. If you cannot are still trying to reach your supervisor, be sure please feel free to leave a message to explain explaining the nature of the emergency shift coverage issue.
Timesheets
1) You are responsible for keeping an honest track of your hours and recording your hours them accurately on your timesheet online through Workday. Be sure to include any changes or late arrivals each week. Time sheets Timesheets are due at your last shift of each pay period. A full complete list of payroll deadlines can be found on your Student Associate Wiki page. Failure to Please report your time by the deadline will cause to avoid delays in receiving pay. Late-time reports are processed only once per month.
General Employee Guidelines
1) You are expected 'll need to promptly check and reply to job-related emailemails, phone calls, and chats in a timely manner.
2) You are expected to respect strict confidentiality of all student information.
3) When guests enter the office, you are expected to stop other activities, make eye contact, smile, welcome them, and ask how you can to help.
4) You are expected to Please ensure that the Daily Duties and the projects in the Google Doc of any assigned projects have been completed each shift.
5) You are the professional representatives of the main principal office of the Sanger Learning Center in the School of Undergraduate Studies. Please take care to respect the following:
- Leaving the desk: never leave JES A332A totally unattended to go to the restroom, take a personal call, or go to other floors on an errand without first finding someone else to cover for you or letting them know how long you will be gone.
- Eating: try to avoid eating at the desk. If Please be discreet if there is truly no other time for you to eat, please be discreet.
- Computer use: computers and printers are intended for work purposes. If there are no down time downtime tasks to be done, you may discreetly use the Internet as long as it doesn’t interfere with either immediate customer service or productivity. Please remember that personal laptop use is not permitted.permitted within reason. No audio or video use during work time.
- Studying: You are permitted to can study at the desk when there are not no outstanding tasks. Please do not count on having time to study at work, administrative . Administrative tasks take precedence over homework.
- Audio: Please refrain from using it at the desk, ; it can be heard by others working. Headphones are not permitted.
- Zoom: Do not join a Zoom call or meeting during work hours. If you need to reschedule your shift, please let your supervisor know.
- Personal Phone Calls/Phone Use: Cell phone calls are a personal activity and should not be done during your work hours except in cases of true genuine emergency. If this should happen, please have your colleague or a staff member cover for you while you step outside to take the call. Texting is also a personal activity. It’s allowed in moderation as long as it doesn’t interfere either with immediate customer service or work productivity.
- Dress Code: Our dress code is “covered casual.” This means no exposed mid-drifts, short shorts, workout clothes, pajamas, etc. Remember you are representing Sanger, so please dress appropriately. Sanger t-shirts are encouraged!