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Many backup settings can be configured using either the cloud console or the app on the local computer. However, once CrashPlan has been setup for your computer we recommend you use cloud console where possible, since it provides an overview of all your current and past computers and offers more control over some settings, like notifications.Generally, you only need to log onto the CrashPlan app on a particular computer when you initially set up CrashPlan on that computer and then again only if the cloud console or an alert report that backups are not working on that computer.
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How do I access and use the Crash Plan cloud console?
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If you still have any questions about backup concerns please reach out to McCombs Technology Solutions. You can submit a help request ticket at https://mccombs.utexas.edu/about/tech/. For urgent matters you can stop by our Service Desk at GSB 3.132 or call us at 232-6616.
How
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do I initiate or modify backups on a computer?
This requires that the CrashPlan app be installed on the computer. On a Windows computer you can type "CrashPlan" in the search box in the lower left corner of your screen. On a Mac, you can find it listed as "Code 42" in the application Launchpad. If the app is not installed please submit a help request ticket at https://mccombs.utexas.edu/about/tech/.
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This is best done in the Cloud CrashPlan cloud console (https://console.us2.crashplan.com). Log into the cloud console with your EID in the form of {EID]@eid.utexas.edu. Once logged in, the cloud console should look similar to this:
How do I configure notifications about my backups?
You can choose to have CrashPlan send you weekly overall status reports and/or to send you alerts whenever backup issues occur.
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