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Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
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- UT has changed the default settings for all of our UT Zoom accounts to prevent individuals not affiliated with the university from interrupting meetings by using features like Annotate. However, Annotate can be re-enabled for your use. To retrieve the Annotate button please visit The Annotate Feature
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Having Trouble Installing Zoom on Your Computer?
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To verify that you are logged into your UT licensed Zoom Account please visit Zoom Login Verification
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How do I make sure I'm using my UT Zoom Account
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- If you run into problems signing in to your UT Zoom Account, jump to How Do I Delete my Free Zoom Account and Sign in With my UT Zoom Account
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Recommended Hardware
If you need audio or video hardware, here are some recommendations depending on your needs. If you cannot find these items in stock, try to find something similar that is available.
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- Exams and quizzes will be administered through Canvas. Your instructor will give you further information
- Proctorio is a secure exam monitoring platform that integrates with Canvas and ONLY works within the Chrome web browser on a laptop or desktop computer. Tablet and phone support is not available. Please visit Exams for more information about Proctorio including downloads and support
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Using Virtual Backgrounds in Zoom Meetings
The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. Please visit this Zoom article on virtual backgrounds for more information:
There are McCombs and UT-related images that may be used as virtual backgrounds available at Zoom Backgrounds on the Communications wiki
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Students can create their own Zoom meetings. Please visit this link for instructions on creating and managing a meeting: Can I Create a Zoom Meeting with Other Students?
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Zoom Student Group Meetings
The best way to create a series of student group meetings is to create a recurring meeting. By doing this the meeting ID never changes and you do not need to send out invites for every meeting. This creates meetings that repeat as often as you choose. For more information please visit Zoom Student Group Meetings
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Basics of PowerPoint Screen Sharing
- Please visit Basics of PowerPoint Screen Sharing for information on screen-sharing your PowerPoint presentation in Zoom
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- Please visit this page to view troubleshooting tips for slow internet or lags in your Zoom video meetings Internet Connection Tips
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How to Ask for Help When in a Zoom Breakout Room
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- NOTE: Students must be signed into Zoom with their licensed UT Zoom account to access the "Raise Hand" feature. Please visit How do I Make Sure That I'm Using My UT Zoom Account in the Troubleshooting section of the student Zoom wiki if you cannot "Raise Hand" in class
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- You must click the "Participants" tab in the bottom control bar of your Zoom meeting in order to access the "Nonverbal Icons" and "Raise Hand" features of Zoom. If you cannot see the nonverbal icons in the "Participants" window, it is possible that you are logged into Zoom through your public Zoom account and not your UT Zoom account. Please visit How do I Make Sure That I'm Using My UT Zoom Account in the Troubleshooting section of the student Zoom wiki if you cannot see the "Nonverbal Icons" in class
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- NOTE: Students must be signed into Zoom with their licensed UT Zoom account to participate in polls. Please visit How do I Make Sure That I'm Using My UT Zoom Account in the Troubleshooting section of the student Zoom wiki if you cannot see polls in class
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For McCombs students, please contact Media Services via email or phone:
- Email VC-Trouble@mccombsZoomHelp@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT students, please contact your respective college or school