What is this form used for?

Submit a request for a new contract or renewal.

How to submit a Contract Request:

1. Login to the EM Customer Service Portal using the direct link above.
   Remember to login using your EID email address YOUREID@eid.utexas.edu. 
   For more information on logging in go to EM Jira Service Management
   
2. Department: Select department from drop down menu.
3. Vendor Name: Enter the name of the vendor entering into a contract with UT.
4. Vendor Contact: Enter first and last name of the vendor contact you are working with.
5. Vendor Email: Enter the email address for the vendor contact.
6. Vendor phone number: Enter direct phone number for the vendor contact.
7. Vendor Address: Enter a full address for the vendor.
8. Does this vendor have an EID?: Select Yes, No, or Not sure
9. Contract start date: Select start date from pop-up calendar.
10. Contract end date: Select end date from pop-up calendar.
11. Contract type: Select contract type from drop down menu.
12. Amount of contract: Enter total contract amount. "$" sign not required.
13. Is this a new contract or a renewal?: Select from drop down menu.
14. Does this contract involve UT Logos or Trademarks?: Select from drop down menu.
15. Does this contract involve UT Data?: Select from drop down menu.
16. What need or benefit does this contract provide to the University? Provide 3 to 5 sentences why contract is needed and how it benefits UT-Austin's mission.
17. Comments/Additional information: Provide any contract-related information not requested above.
18. Attachment: Upload any documentation helpful for contract processing.
19. Note: If not logged in, there will be an option to input your email at the bottom of the request.
20. Click Send to submit request.

What happens next?

Check your email! You will receive an email notification confirming receipt of your request.

• All requests received through the portal and via email will create a "ticket" used to track and send status reports.
• Each ticket is assigned a number that identifies with the request.
• Ticket numbers look like this: EMSS-####

Note:  The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

What if I have a question or need to provide additional information to my request?

There are two ways to contact Business Services:

1. Email Business Services at EMSS-Help@austin.utexas.edu

• Find the email notification that you received when you submitted your request.
• Reply back to that email, just like you would a regular email with your questions or request updates.
• Attach any documentation that should be included with the request, if needed.

If you're unable to find the email notification that you received when you submitted your request:

• Create a new email to EMSS-Help@austin.utexas.edu. 
• Include the ticket number if you remember it.
• If you don't remember it, provide as much information about your original request so we can connect your requests.

2. Login to the Customer Service Portal

This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu. 
For more information on logging in go to EM Jira Service Management

• Select Requests on the upper right part of your screen next to your profile photo

• Select Created by me

• From the drop down menu, select Any Status to show all requests sent via customer service portal

• Click on the ticket number under the Reference column to open ticket
• From the ticket, you can view the Status and Activity of your ticket.
• Scroll down to Add a Comment

• Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
• Questions or comments can also include links, attachments, and tables.
• Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

• Click SAVE to submit your inquiry to Business Services.
• Check your email!  You will receive a notification that your request has been received and will be followed up by a Business Services agent soon.

Need more assistance?

Contact Business Services at EMSS-Help@austin.utexas.edu