An overview of this content is available on the LAITS Computer Support website.
LAITS supports a limited number of end-user computer models to ensure compatibility, efficient support, and security.
LAITS Computer Policy
LAITS Recommended Computers and Standards
LAITS has this policy for several reasons:
Older computers may not be able to run current secure operating systems or software.
Supporting non-standard computers increases overall support costs which must be passed on to our customers.
LAITS will no longer support a specific computer model at the end of the calendar year, eight years after its release date. For instance, a computer model released in 2015 will be supported until the end of 2023. LAITS reserves the right to adjust this timeline for certain models as necessary.
When a computer becomes ‘unsupported’, it is the responsibility of the department or faculty member to replace it with a supported model. If ‘unsupported’ computers are not replaced, they will be subject to network quarantine.
LAITS will provide bi-annual notification to departmental administrative staff listing the current end of support status for computers in use by the department.