Often you will need to add additional people to a OS Ticket. Here is how:
Problems that can be resolved within OS Ticket usually involve directing a Quest user to information or a problem with Quest billing. Below are common Quest Helpdesk information requests:
- OS Ticket response to "how to signup for Quest..."
- Client Wiki Page for students and instructors
These are common payment requests:
- Payments
- University student "Paid with a PO"
- High school payment info
- All other payment issues - assign ticket to Jess Saville