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NOTE:  The first time you log into your UTVM box, you will be required to change the PIN.

   If you know the PIN but want to change it: 

By telephone: 

  • Log in with current PIN. 
  • Press 9, User Options.
  • Press 2, Modify PIN.
  • Enter new PIN and press #.
  • Confirm new PIN and press #.

Your PIN change will be acknowledged and you will return to the User Options submenu.  To exit to the main menu, press *. 

By web:

  • Log in with current PIN. 
  • Select Settings. 
  • Select Change PIN. 
  • Enter current PIN for authentication. 
  • Enter and re-enter new PIN. 
  • Select Save. 

Your PIN change will be acknowledged.

If you do not know the PIN and need to request a reset: 

Send your request to the UTVM Administrator by email to utvoicemail@austin.utexas.edu.  Please include: 

  • Mailbox number(s) 
  • Name(s) of mailbox owner(s) 
  • Your contact information 

You'll receive confirmation and instructions by email.

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