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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

 What to expect with Migration
 When is the migration happening?

Saturday, March 31st (7:00AM - 1:00PM)

 Your mailbox will be briefly unavailable while it is in transit

Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

Once the mailbox move becomes locked for move completion (during the migration window), you may see a disconnect notice informing you that your mailbox location is no longer valid or that your credentials are invalid.

 New incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete

The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

 How will I know when the migration is complete?

We will provide migration updates on the Migration Home Page.

 What Is Being Migrated
 The following WILL be migrated automatically for everyone (data delivered and stored on the server).
  • Email Messages (*w/ exception of "Personal Folders" or "Archived Mail" - see below)
  • Calendars
  • Contacts
  • Distribution Groups
  • Permissions (i.e. Shared Calendars, Mailboxes, et al)
 What Items are Stored Locally on Your Computer

NOTE: These items are stored locally on your computer. They will be automatically linked to your new Profile, but you will have to set the default for them (ex: If you go to configure your signature - The current one will be there, but the setting of when to use it will require an action on your part)

  • Email Signatures (personalized signatures for your email messages)
  • Out of Office Reply Settings (Automated replies)
  • Forwarding Settings (Office 365 account automatically goes to another email account, such as your Gmail account)

NOTE: The following items are stored locally on your computer but require you to import them into your profile. (*Inbox Rules only if they were exported and saved as a file)

  • Inbox Rules
  • Personal Folders (Copies of emails on your computer, not on the server)
  • Archived Mail (Similar to Personal Folders)
 Known Issues
 RunDLL32 Windows Host Process Error
  1. Exit out of Outlook completely.
  2. Open Microsoft Word (open either a blank document or any word document on your computer)
  3. Go to FIle > Options > Advanced
  4. Scroll down to "display"
  5. Check the box Disable Hardware Graphics Acceleration
  6. Exit Microsoft Word.
  7. Try creating your new Profile again.
 Multiple Requests for Credentials

Note: You may be prompted multiple times to re-enter your credentials (even if select Remember my credentials).

 Old Deleted Emails Appearing in Inbox

Note: You may see old emails that you've deleted, appearing in your inbox marked as "unread". These emails were probably deleted from your Inbox and added to your Trash. However, if the Trash was not emptied prior to the migration then those emails were copied over. They are not duplicates or an indication of any further or ongoing issue. Simply delete them again. You can empty the Trash or not, after. That only affected the Migration and not normal operation.

 General FAQ's
 Do I have to be migrated?

Yes.

 Does this migration affect everyone?

Yes. This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.

 Will my email change?

No. You will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email after the migration.

 Will I continue to log into my computer the same way?

Yes. You will continue to log into your computer using your EID and EID password.

Exception: Apple users (MacBook, MacBook Air, MacBook Pro, iMac, et al) - your computer log on may vary. Please continue to log onto your computer, Post-Migration, the same way.

 Can I use my current Outlook client after the migration?

Yes. You will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

 Will I have to reconfigure anything ?

Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a NEW profile, after the migration to reconnect with your mailbox.

 Will the steps be different for Windows and Mac OS computer and mobile devices?

Yes. Please see the following guides:

 Will the steps be different for Windows 7 and Windows 10?

No. The interface may be slightly different, but the How-To Steps are essentially the same.

 Will shared mailboxes still function the same way as they do now?

Yes. All permissions will be migrated.

 Don't see your question here?

For technical questions, you have not seen answers to on this page, please see the below Microsoft support pages for further information on the below topics.


CONFIGURE


SUPPORT


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STEP BY STEP INSTRUCTIONS

 

TECHNICAL SUPPORT

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