Troubleshooting
If the end user is experiencing issues:
- Ask if they are on or off campus.
- OFF campus: connect to VPN. The user should now be able to follow the notifications to continue the JAMF installation/LANRev uninstallation.
- ON campus: the user should only need to APPROVE on-screen prompts. Any abnormalities with the install need to go to Desktop Engineering for troubleshooting. Escalate to Benjamin Catchings or Francisco Perez via Slack if urgent.
Installation
The installation process will take 30-45 minutes to complete but the user can continue working while the installation process is underway.
The final step requires a restart.
Please remind the user to save any data they may be working on before selecting the OK button.
Users on 10.12 will receive a "silent install" and will be prompted for a restart when the process is complete.
Screen shots from installation process on 10.13 and 10.14 .
