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Sign Into UT Zoom: https://utexas.zoom.us/

External UT Zoom Wiki page

More UT Resources for Zoom: https://zoom.its.utexas.edu/

Zoom Internal Resources: COVID-19 Response Ticket Routing

UT Zoom Support page: https://support.zoom.us/hc/en-us

Zoom FAQ

A student needs assistance with Zoom where should I route them?

ITS is assisting students with remote learning. You can also provide them this resource: https://onestop.utexas.edu/keep-learning/

  • Assign tickets from students regarding Zoom or etc. to the SD-Instructional Tools queue in ServiceNow.

Where can I find videos on how to use Zoom?

The FIC has videos available for you to get to know Zoom here: https://quickfics.facultyinnovate.utexas.edu/category/video-conferencing/

How can I prevent ZoomBombing within my live Lectures with students?

External INFO

NOTE: Some of these settings may not be adjustable prior to starting the meeting

    • Avoid sharing links to Zoom meetings on social media or public websites.

    • Avoid using your Personal Meeting ID (PMI) to host public events

    • Users signed in to UT Zoom accounts cannot be placed in a waiting room and will enter Zoom meetings directly.

    • Do not enable “Join before host”.
    • Make sure "host only" is the setting in share screen.
    • Turn off file transfers so they cannot upload images/documents to the chat
    • Set things up to prevent removed participants from rejoining a meeting (disable "Allow Removed Participants to Rejoin”)
    • Another idea is to make a trusted person a co-host which will allow them to act as a moderator. You can also lock a meeting which prevents anyone from joining, however, this will mean if a student is knocked off the call for some reason, they will not be able to get back in.

Basic Zoom Access Questions?

A licensed version of Zoom is available to all UT associates and can be accessed at utexas.zoom.us.

Can an existing Zoom account be migrated into my UT Zoom account? 

ITS is working with Zoom to determine a plan and schedule to migrate those accounts into the UT site license account. 

Direct them to zoom@utexas.edu OR assign to: ITS-Systems-Zoom.

  • Zoom accounts currently cannot be linked / content cannot be migrated.
  • We'd suggest you log out of your previous account and use your new UT account in order to access Zoom and all of its functionality the free UT instance provides.

I can only locally record with Zoom and I cannot enable the cloud recording option.

To address the storage concerns in Zoom, we've removed the ability for students to record to the cloud.

This does not include graduate students and teaching assistants. They can record to the cloud.

I cannot access Breakout rooms / How can I use Breakout rooms in Zoom ?

Refer to this awesome documentation as well as a live video on this page for more info on how a host or co-host can use breakout rooms: https://support.zoom.us/hc/en-us/articles/206476093-Getting-Started-with-Breakout-Rooms.

  • Users joined into the Zoom meeting from the Zoom Desktop Client, Zoom Mobile App on devices CAN participate in breakout rooms. 
  • However, users joined via the web client and Zoom Rooms are UNABLE to join Breakout Rooms - but the main room can be used as an alternative session for these users.]

I'd like to use write/use a writing function with Zoom is that possible?

How can I screenshare a video in Zoom?

Hosts who want to share a video, like from YouTube, can select 'optimize for full screen video' when screen sharing.

I'd like to allow my participants to screenshare during our meeting can this be done simultaneously?

The host and participants can screen share by clicking the Share Screen icon during the meeting.

Is the Zoom integration in Canvas considered end-to-end encrypted?

It is NOT end-to-end encrypted.

Is the Zoom integration + Zoom desktop application HIPAA compliant?

  • ITS is testing a HIPAA compliant site for zoom and that it is a high priority. 
  • Escalate requests for HIPAA compliance in Zoom to ITS-Systems-Zoom. 

UT Zoom Escalation Routes

ITS-Systems-Zoom - UT Zoom escalations can be assigned to this group.

Dell Med has their own Zoom instance. Zoom INCs or requests from DMS faculty and staff should be assigned to MDSC-ITS Operations.

#remotecrew - Ping this channel first regarding urgent calls for live Zoom assistance.

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