Curret web description:
Network and Voice Support
We assist units with the management of building wired and wireless networks. Our team supports departments with moves/adds/changes, troubleshooting, managing cabling and hardware work orders, and network lifecycle and budgeting. We assist units with provisioning and troubleshooting phones, updating caller ID, provisioning and resetting voicemail.
Data Communication
On-call Technician
See Escalation Paths and Campus IT Contacts
The on-call staff member is responsible for responding to critical 24x7 network services outages during weeknights and weekends, outside Business Hours (M-F 6am-7pm).
LAITS is generally the first response for any network outages for customers that we support. Network Outage response is expected for routers and switches, or for wide-scale WAP outages. We do not respond to individual WAP outages: those should be escalated to ITS-Networking by a ServiceNow Incident.
Services
Staff Onboarding
- Deploy a new phone or line
- Update Caller ID
- Reset Voicemail Box PIN
- Help setup printers
- Request for an Ethernet cable
Troubleshooting
- internet connections to customer computers
- VoIP phone issues
- printer connections
- Activate a network port