Support and Maintenance
Getting Help
Lab Support
Please email us at: TBD (Contact Axel or Evan)
IT Support
Please email us at: cryoem-it-support@utexas.edu
This email will be monitored by Sarah and a couple of backup team members to ensure that support requests are addressed when team members are out of the office.
Device: <device name>
Location: <device location, building & room#>
Issue Description: <details about the issue being reported, steps to reproduce, troubleshooting steps taken, error messages, potential causes, etc>
Please provide the above information in your support request.
Support Flow
Maintenance
Both microscope and compute resource maintenance will be scheduled twice a month on the 2nd & 4th Wednesdays, when necessary. A notice will be posted to the wiki front page prior to any downtime.
User Account Request
Please email IT Support at cryoem-it-support@utexas.edu and include the following:
- EID
- Lab
We will ask your PI to confirm your account access prior to creating the new account. Once your account is created, you will receive an email from us titled "Added to ___ Lab". This email will include instructions for logging in for the first time.