For the quickest system and user support of hardware and software, email the computing group at help@cns.utexas.edu. Requests are immediately forwarded to appropriate staff. See Helpdesk 101 for details, and to speed resolution of requests.  Clicking on "Core Services Status" below, will take you to a page with more detail on current system outages.

Current Public FTP Outage

• 29 Mar @ 12:30 PM Anonymous FTP services restored.  

• 24 Mar @ 8:31 PM Anonymous FTP services are currently unavailable due to file system problem with the /ftp/pub mount.

  • Unscheduled maintenance is planned for Monday, Mar 27. 

Scheduled Maintenance

• 22 NO  @12:08 All systems updated and back online

• 22 NO  @10:30 All systems updated and back online EXCEPT affirmed, which hosts the as.utexas.edu web sites and Mathematica License server

• 22 NOV @7:29 - All major systems off line

• 22 NOV @7:00-12:00- All majors systems will be off line

Scheduled Maintenance

• 26 Sept @11:45 AM - DocuShare server will be taken off-line to install a new License file and clone the hard drive

• 26 Sept @  3:31 PM - Disk cloning is going very,  very slowly. We hope to have Docushare back on-line until sometime tomorrow.

Scheduled Maintenance

• 5 AUG @12:00 PM - Server reboot for astro, gemini, ftp, bigbubba to applied Oracle quarterly patches for Solaris OS - The following services will be affected:

  • email - incoming, outgoing, pine, and webmail.as.utexas.edu

  • Anonymous FTP

  • NFS exports for /san/pgs, /san/jk1, /san/jk2, /san/ne2, /san/ne3, /san/dw

  • logins to astro and bigbubba 

• Still having trouble between astro and our main RAID....

• 5 AUG @5:15 PM All services restoresd.

Scheduled Maintenance

• 12 July @12:00 PM - Server reboot for astro, gemini, ftp, bigbubba to applied Oracle quarterly patches for Solaris OS - The following services will be affected:

  • email - incoming, outgoing, pine, and webmail.as.utexas.edu

  • Anonymous FTP

  • NFS exports for /san/pgs, /san/jk1, /san/jk2, /san/ne2, /san/ne3, /san/dw

  • logins to astro and bigbubba

• All services  restored by 12:30 PM. 

Scheduled Maintenance

• 31 March   @12:00 PM - Mail will be restarted.

• 31 March   @12:23 PM - All access to email has been restored.

Scheduled Maintenance

• 15 March   @11:45 AM - All access to email via TLSv1 has been restored.

• 14 March   @ 11:00 AM - We have detected an issue with the Apple Mail applications IMAP connecting in with the existing settings after the SSL change.  For those users, please VPN and use Astro Webmail: https://webmail.as.utexas.edu until the fix is completed.

• 14 March   @ 6:45 AM - Mail will be restarted

Scheduled Maintenance

• 9 February @  12:09 - All work completed.

• 9 February @ 7:17 - rsync started

• 9 February @ 6:30 - move astro home directories from the 6140 RAID to cerberus, our Oracle 7120 RAID due to failed interface controller. All astro, web, mail, webmail services will be unavailable during this time. 

Unscheduled Maintenance

• 21 December @10:20 AM - email services restored. 

• 21 December @10:00 AM - astro email services will be stopped and restarted to clear hung/orphaned processes. Webmail will not be available during this period. Services are expected to back online by 10:20AM.

Scheduled Maintenance

• 12 December @ 01:05 PM www.as.utexas.edu web sites passed basic testing (i.e., mounts from astro including home web pages work fine)

• 12 December @ 12:24 PM Anonymous FTP test failed. ftp.as.utexas.edu did not remount the /ftp/pub share from astro on reboot. Manually mounted and successfully tested.

• 12 December @ 12:23 PM test emails start showing up. 

• 12 December @ 11:57 AM email testing began. 

• 12 December @ 11:56 AM astro, ftp, bigbubba, solmaster, and gzone03, 

• 12 December @ 11:56 AM gemini rebooted successfully with recommended and security patched applied

• 12 December @ 10:39 AM - Zones BEs conflicted with global updates, requiring pkg update to be re-run on gemini (global zone).

• 12 December @ 9:41 AM - Having trouble with some of the zones' boot environments (BE), but moving forward. Sorry for the delay 

• 12 December @ 9:00 AM Most of our Solaris systems will be rebooted to apply updates that include security patches and new firewall features that we need to avoid quarantines by ISO. The following systems and services will be unavailable and offline for hopefully no longer than 20 minutes.

  • astro  - logins, all email services including webmail, webpages based located in astro home directories

  • gemini - exported RAID files systems /san/dw (Mike Montgomery (ix.as.), /san/ne2  and /san/ne3 (Neal Evans' hick machines) /san/psg (austral.as.) 

  • ftp - anonymous ftp

  • galactica - should have no user impact

  • gandhi - may take longer than 20 minutes to deal with Solaris 10 OS updates, which take longer than Solaris 11
    
    

• 2 December @ 7:43 am all system are back online. The update to Cerberus was successful. Please report any anomalies to helpdesk@astro.as.utexas.edu.

• 2 December @ 7:00 AM - One of our departmental file servers, Cerberus, is going to require a reboot to update the systems software. This update is required so we can install a patch to the system. The patch may require a reboot as well. We will know as soon as the Oracle engineers evaluate a resolution to a potential security issues identified by ISO. Use this wiki page to check status of this maintenance.

• 19 November @ 2:59 PM - Maintenance completed. Services restored.  

• 19 November @ 2:50astro email services will be taken off-line to adjust performance tuning parameters. email services are expected to be back on-line within 20 minutes.

Emergency Maintenance