Setting up Call Pick Up Groups for office workgroups on Avaya phones

In the old VoIP system, call pickups of a main office lines were managed by dialing 77 from a designated phone or phones within the office. After the transition to the new VoIP system on campus, this process is a little different. Follow the steps below to activate this service.

Create a work request with Telephone Services by filling out their web form at https://utdirect.utexas.edu/tn/tr/index.WBX
In your request, identify the main number you want to be picked up and then in the ProblemDescription/Details section ask for a Call Pick Up Group for that number and list the other phone numbers you want to have that pick-up ability.

2. Once the Call Pick Up Group is created, you'll be notified by ITS Telephone Services that the service is now active. The pick up keys are 66 plus a three digit code specific to your Call Pick Up Group. To pick up the main line from another phone, pick up the handset, dial 66 and the three digit code.

Moody College of Communication

Setting up Call Pick Up Groups for office workgroups on Avaya phones

In the old VoIP system, call pickups of a main office lines were managed by dialing 77 from a designated phone or phones within the office. After the transition to the new VoIP system on campus, this process is a little different. Follow the steps below to activate this service.

Set up a softkey shortcut: