Duplicate UT EID

Applicant or Employee has more than one active UT EID

The applicant or employee is not able to onboard into HRMS because of duplicate EIDs.

An EID Admin must Merge multiple EIDs in person. This process cannot be completed over the phone or email. How-To via ServiceNow (EID Admin Process)

The individual must visit the ID Center to have an EID Admin complete the merge.

Send an email to the individual with multiple EIDs - a follow-up phone call is recommended so that the individual has enough information to understand the process.
Include the ID Center address and a step-by-step instruction on how to initiate the process.
1. The employee must take valid proof of identity (Gov't issued ID, ID Card, etc)
Advise the employee to call you back on the main line (5-7943) when complete.
Send email to HR Representative who is in responsible for Custodial onboarding on HRMS ( Johnna Price - as of writing)

Location

The ID Center is located on the first floor of the Flawn Academic Center (FAC).
ID Center Hours: Monday-Friday, 8 a.m. - 6 p.m.

Contact

Contact the ID Center through the ITS Help and Service Desk:
Phone: (512) 475-9400
Email: help@its.utexas.edu

ID Center Physical Address:

The University of Texas at Austin
2304 Whitis Ave, FAC 102 (Mail code: G9806)
Austin, TX 78705