Performing Large Restorations

The .zip file restore and the web restore both have a limit of 250 MB and are unsuited to the task when you have gigabytes of data to restore for a user. Normally, you should have the user log in to the Crashplan desktop client and restore the files that way (see: How to Restore files from UTBackup) but what if the user no longer works for UT or is otherwise unable to provide their EID password? Here is a procedure that you, as a TSC, can follow that will let you restore large amounts of data.

1. Locate a non-LDAP org within your department's org that you have access to. If you do not have a non-LDAP org, you can create one and contact the UTBackup Service Admins and ask them to disable LDAP authentication for you.
2. Move the user's account to that non-LDAP org by finding the user and choosing Change Organization from the Action menu.
   
3. Choose the non-LDAP org from the list of organizations and click the Move button.
4. After the user has been moved to the non-LDAP org, choose Edit User from the Action menu.
5. Set a new password and click Update User.
6. Install UTBackup on a new computer and log in using the user's EID and the password you just set in step 5.
   1. Installing UTBackup - Mac
   2. Installing UTBackup - Windows
7. Restore files as usual. It is highly recommended that you be on a wired ethernet connection on the UT Austin campus.
   1. How to Restore files from UTBackup
8. When restoration is complete, move the user back to their original org following steps 2 and 3 above. Their password will be reset back to their EID password.