For questions regarding payments and other payment processing questions:
- Department: Business and Financial Services
- Email: bfsoperatingaccounting@austin.utexas.edu
- Contact name: Michelle Tanksley
For technology troubleshooting contact:
- Department: Technology Resources
- oa.lan@austin.utexas.edu
- Contact name: Nick Metzler
- Contact name: Monica Adame
For DocuSign related inquiries:
- Department: Records Management Services
- rms@austin.utexas.edu
- Contact name: Sheilagh O’Hare
- Contact name: Maryrose Hightower-Coyle
For Cognos and Monthly Performance Reports Updates:
- Department: Information Quest
- iqhelp@austin.utexas.edu
- Contact: Eda Mathews (Monthly Reports)
- Contact: Jamie Sweeney (Cognos Training)
- Contact: Leo Avila (BI)
For office maintenance issues:
- Department: Facilities Services
- Requests are submitted online via WORQs, details here: https://facilitiesservices.utexas.edu/FSC/services-online-requests
- WORQs – Work Order Request and Query System
- UT EID login required WORQs website - https://utdirect.utexas.edu/apps/cpfm/worqs/?_ga=2.139659184.2007345593.1587675594-1722487072.1569028798
- Submit an Issue request if no account number is attached to request