Contact Information

For questions regarding payments and other payment processing questions: 

• Department: Business and Financial Services 
• Email: bfsoperatingaccounting@austin.utexas.edu  
• Contact name: Michelle Tanksley 

For technology troubleshooting contact: 

• Department: Technology Resources 
• oa.lan@austin.utexas.edu  
• Contact name: Nick Metzler 
• Contact name: Monica Adame 

For DocuSign related inquiries: 

• Department: Records Management Services 
  
• rms@austin.utexas.edu
• martini@austin.utexas.edu
• Contact name: Sheilagh O’Hare 
• Contact name: Maryrose Hightower-Coyle 

For Cognos and Monthly Performance Reports Updates: 

• Department: Information Quest 
• iqhelp@austin.utexas.edu  
• Contact: Eda Mathews (Monthly Reports) 
• Contact: Jamie Sweeney (Cognos Training) 
• Contact: Leo Avila (BI) 

For office maintenance issues: 

• Department: Facilities Services 
• Requests are submitted online via WORQs, details here: https://facilitiesservices.utexas.edu/FSC/services-online-requests 
• WORQs – Work Order Request and Query System 
  • UT EID login required WORQs website - https://utdirect.utexas.edu/apps/cpfm/worqs/?_ga=2.139659184.2007345593.1587675594-1722487072.1569028798 
  • Submit an Issue request if no account number is attached to request