Contact List
For questions regarding payments and other payment processing questions:
Department: Business and Financial Services
Email: bfsoperatingaccounting@austin.utexas.edu
Contact name: Michelle Tanksley
For technology troubleshooting contact:
Department: Technology Resources
Contact name: Nick Metzler
Contact name: Monica Adame
For DocuSign related inquiries:
Department: Records Management Services
Contact name: Sheilagh O’Hare
Contact name: Maryrose Hightower-Coyle
For Cognos and Monthly Performance Reports Updates:
Department: Information Quest
Contact: Eda Mathews (Monthly Reports)
Contact: Jamie Sweeney (Cognos Training)
Contact: Leo Avila (BI)
For office maintenance issues:
Department: Facilities Services
Requests are submitted online via WORQs, details here: https://facilitiesservices.utexas.edu/FSC/services-online-requests
WORQs – Work Order Request and Query System
UT EID login required WORQs website - https://utdirect.utexas.edu/apps/cpfm/worqs/?_ga=2.139659184.2007345593.1587675594-1722487072.1569028798
Submit an Issue request if no account number is attached to request