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Role-Based Desk Instructions (DI)


We have compiled and published step-by-step, screen-by-screen guides to show how to perform common tasks in FAMIS in addition to the generic FAMIS DIs. All DI documents are in PDF format and can be viewed through a web browser or downloaded to your computer (for the most up to date version always refer to the web browser copy).

For Assistance Contact Us at worqs@austin.utexas.edu   

Note: Documents below are PDFs and will open in a new window.


Table of Contents




Role: Technicians

Who should use these instructions: Technicians including trade and other front-line technicians



Role: All Crew Administrative Staff

Who should use these instructions: All crew administrative staff including crew supervisors, crew leaders, planner/schedulers, and administrative assistants/associates.

Basic Admin Training, Setup, and Terminology

All crew administrative staff must take the following training, and can refer back to it, and the setup tips below, at any time.

Basic Admin Training - Part One

Basic Admin Training - Part Two

Setup

Terminology and Examples


Key DAILY Processes

Enter daily labor (DLRs)

Close work orders

  1. Sort work orders into trouble tickets, single work orders, and route work orders, and close them in that order.
  2. Closing Work Orders (Updated 5-25-18)
  3. Labor Entry & Closing Route Work Orders (Updated 7-11-19)
  4. Closing/Canceling Work Orders for Sec Labor Crews
  5. Equipment Notes Job Aid (Updated 02-13-2020)
  6. Create a Work Order 

Monitor service request (SR) work benches


Key AS NEEDED Processes

Create work orders

Query equipment

Check for duplicate work orders

  • (TBD)

Schedule work orders


Other Key Processes

Close multiple work orders

Associate work order to a capital project

Add a crew to a work order

Use work order status and priority




Role: Crew Planner/Schedulers

Who is this for: Crew planner/schedulers, or other crew administrators who have this role within the crew.

Desk instructions TBD



Role: Advanced Crew and Division Administrative Staff

Who is this for: Advanced administrators include experienced managers, technical support staff, crew supervisors, crew leaders, planner/schedulers, and assoc./asst. administrators who are responsible for performing more advanced FAMIS tasks.

Desk instructions TBD




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