FAMIS Wiki Role-Based Desk Instructions
Role-Based Desk Instructions (DI)
We have compiled and published step-by-step, screen-by-screen guides to show how to perform common tasks in FAMIS in addition to the generic FAMIS DIs. All DI documents are in PDF format and can be viewed through a web browser or downloaded to your computer (for the most up to date version always refer to the web browser copy).
For Assistance Contact Us at worqs@austin.utexas.edu
Note: Documents below are PDFs and will open in a new window.
Table of Contents
Role: Technicians
Who should use these instructions: Technicians including trade and other front-line technicians
Business Rules for Techs (TBD)
Role: All Crew Administrative Staff
Who should use these instructions: All crew administrative staff including crew supervisors, crew leaders, planner/schedulers, and administrative assistants/associates.
Basic Admin Training, Setup, and Terminology
All crew administrative staff must take the following training, and can refer back to it, and the setup tips below, at any time.
Basic Admin Training - Part One
Basic Admin Training - Part Two
Setup
Terminology and Examples
DLR Examples (daily labor entry)
WO Types (work orders) (TBD)
WO Examples (work orders)
Key DAILY Processes
Enter daily labor (DLRs)
Close work orders
Sort work orders into trouble tickets, single work orders, and route work orders, and close them in that order.
Monitor service request (SR) work benches
Key AS NEEDED Processes
Create work orders
Query equipment
Check for duplicate work orders
(TBD)
Schedule work orders
Other Key Processes
Close multiple work orders
Associate work order to a capital project
Add a crew to a work order
Use work order status and priority
Role: Crew Planner/Schedulers
Who is this for: Crew planner/schedulers, or other crew administrators who have this role within the crew.
Desk instructions TBD
Role: Advanced Crew and Division Administrative Staff
Who is this for: Advanced administrators include experienced managers, technical support staff, crew supervisors, crew leaders, planner/schedulers, and assoc./asst. administrators who are responsible for performing more advanced FAMIS tasks.
Desk instructions TBD