Configure Jira Service Desk Workflow

Add an existing Workflow to a new issue type

1. Navigate to the Jira Workflow schemes page. Project settings → Issue Types _> Actions → Edit issues types → Workflow schemes (left navigation)
2. Scroll until you find JIRA Service Desk IT Support Workflow Scheme generated for Project EMBSHR select Edit.
3. Select Assign of the existing workflow
4. Select all the issue types you want to be associated with this Workflow → Finish
5. Be sure to Publish

Create a new Workflow for an issue type

1. Navigate to the Jira Workflows page. Project settings → Issue Types → Actions → Edit issue types → Workflows (located in the left navigation)
2. Select Add Workflow
3. Populate Name and Description 
4. Select Diagram to view and edit workflow
5. You can add existing statuses or create new statuses by selecting + Add status
6. You can add an existing transition or create a new transition by selecting + Add Transitions 
7. Once you've finished creating a new workflow Navigate to Workflow schemes
8. Scroll until you find JIRA Service Desk IT Support Workflow Scheme generated for Project EMBSHR select Edit.
9. Select Add Workflow → Add Existing 
10. Select the newly created Workflow → Next
11. Select all the issue types you want to be associated with this Workflow → Finish
12. Be sure to Publish