Troubleshooting Zoom Issues
- 1 Known Issues
- 2 Having Trouble Installing Zoom on Your Computer?
- 3 Zoom Does Not Open to my UT Account on My Computer
- 4 Zoom Sign In Verification
- 5 How do I make sure I'm using my UT Zoom Account
- 6 Student Emergency Services
- 7 Update Your Zoom Client App
- 8 Recommended Hardware
- 9 Zoom Room Scheduling
- 10 Group Breakouts using Zoom Breakout Rooms
- 11 Recover Students to Pre-Assigned Breakout Rooms
- 12 Late Student Addition to Breakout Rooms
- 13 Reducing or Extending Breakout Room Times
- 14 Office Hours in Zoom
- 15 I Want my Students to Record Video Presentations and Upload them to Canvas
- 16 Enabling and Using Polling in a Meeting
- 17 Zoom Meeting Security
- 18 Remove a Participant from a Zoom Meeting
- 19 Giving Permission to Students to View and Download Zoom Recordings
- 20 Making Cloud Recordings Publicly Viewable
- 21 Admitting Guests and Guest Speakers Without a UT Zoom License
- 22 Hosting a Large Group Zoom Meeting
- 23 Zoom Interpretation Functionality
- 24 Closed Captioning and Live Transcription
- 25 Proctorio and Exams
- 26 Basics of Screen-Sharing PowerPoint in Zoom
- 27 The Annotate Feature
- 28 How Can I Practice Hosting a Zoom Lecture?
- 29 Keep Meeting Controls Visible at all Times
- 30 McCombs Staff Training Video Covering Zoom Basics
- 31 How Can I Record My Class in a Classroom with no Zoom Room or Lecture Capture Capabilities?
- 32 Sharing Zoom Recordings on an As-Needed Basis
- 33 Zoom Rooms - Instructions on Connecting to McCombs Zoom Rooms
- 33.1 Quick Start
- 33.2 Scheduling Zoom in Canvas
- 33.3 Confidence Monitor
- 34 How Do I Delete my Free Zoom Account?
- 35 How Can Someone Rejoin if They are Dropped/Removed From a Zoom Meeting?
- 36 Having Issues With Slow Internet or Videos on Zoom?
- 37 Using Virtual Backgrounds in Zoom Meetings
- 38 Audio Trouble While Sharing Screen
- 39 A Participant Has no Option to Raise Their Hand
- 40 Guest Speaker's Mic/Camera Don't Work Or Can't Share Screen
- 41 Recordings Not Accessible - Students Don't Have Permission to View
- 42 My Camera isn't Recording. What Kind of Recording Settings Should I Use?
- 43 Still need help?
Known Issues
Admitting Guests and Guest Speakers Without a UT Zoom License
If your guest has a Zoom account but not a UT licensed account you will need to follow these instructions to admit them to your Zoom meeting: Guest Speakers
The Annotate Feature
UT has changed the default settings for all of our UT Zoom accounts to prevent individuals not affiliated with the university from interrupting meetings by using features like Annotate. However, Annotate can be re-enabled for your use. To retrieve the Annotate button please visit The Annotate Feature
Having Trouble Installing Zoom on Your Computer?
Please visit the following page of our step-by-step wiki for details on this: STEP 1: Getting Started with Zoom
Zoom Does Not Open to my UT Account on My Computer
Open Zoom
If you are signed in, sign out (click on your Avatar, select sign out)
Now DO NOT USE THE EMAIL OPTION, click on the Sign in with SSO button
Enter utexas as your company domain like so
Go through the authentication process, now Zoom will use your Licensed UT account.
Zoom Sign In Verification
To verify that you are signed in to your UT licensed Zoom Account please visit Zoom Sign In Verification
How do I make sure I'm using my UT Zoom Account
Log into your https://utexas.zoom.us/profile and make sure you log in with your UTEID and password.
Click the avatar in the top right corner of your profile
When you click on the avatar it should show a pop-up like the below that identifies you're using an "licensed" account
Once you confirm you're in your UT Zoom profile, click the Edit in the top section of your profile
Add " - UT" to the end of your last name and then save.
Now run a test - Now the next time you log into a meeting, turn on your camera and it should show your name in the bottom left corner of your camera window. It should read FirstName LastName - UT (e.g. Clint Tuttle - UT). If you don't see the " - UT" then you've probably logged in with your non-UT account.
Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
In an instance of family emergency, medical or mental health concern, or academic difficulty due to crisis or an emergency situation please have your students visit:
Emergency Tech Support
UT Student Emergency Services will provide emergency tech support to students who need a computer, phone or high speed internet to access remote classes. If your students need such assistance, please have them submit a request at:
Update Your Zoom Client App
Zoom releases frequent updates to its client app that you will need to install in order to have full functionality and meeting security.
For many users this process will be as simple as clicking on the update prompt on the Zoom app and following the instructions.
The Zoom website has an information page on updating the app that should answer most questions about the process:
Problems Installing Zoom Updates
If you get an "Auto Update Disabled" error message when trying to update your Zoom client we have determined that the best solution at this time is to uninstall/reinstall Zoom on your computer.
Uninstall Zoom
Instructions to uninstall Zoom: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom
Reinstall Zoom
Instructions to install Zoom: https://utexas.zoom.us/download
If you still encounter problems, please submit a McCombs Tech Support ticket with your issue. Here is the link to start a McCombs Tech Support ticket: https://www.mccombs.utexas.edu/tech
Recommended Hardware
If you need audio or video hardware, here are some recommendations depending on your needs. If you cannot find these items in stock, try to find something similar that is available.
Headphone/Microphone with echo cancellation
Logitech Over-The-Head Wireless Headset H600