Phone Instructions

*Be sure to be patient with every caller. Do your best to answer all of their questions or direct them to where they can find the answer.

You need to check for missed call: Click the middle black button at the top that is labeled "Callers". Use the arrow buttons to scroll down. 

You need to place a caller on HOLD: Politely inform the caller that you are about to put them on hold. Press the "Hold" button (located on the right) and set the receiver on the desk.

You need to take a caller off HOLD: Pick up the phone and press "Hold" to take the call off of hold. Greet the caller and thank them for holding.

You need to TRANSFER a call (Speak with the staff member first, then transfer call): 

You need to TRANSFER a call (Send Teams message to staff member and automatically transfer): 

You need to answer a 2nd call coming in:

You need to call a UT line - Dial the 5-digit extension.

You need to call an outside line - Dial 9 + the 10-digit number (do not use a 1 at the beginning)

You see the blinking red light, and you need to check a MESSAGE -

The phone asks for a password - In the event that the phone in JES A332A asks you for log-in information, please use the below:

Username: 4713614       Password: 1234