Computer Service / IT Support
- Kevyn A Barnes
- Geoffrey Potter
Owned by Kevyn A Barnes
Always remember to try a reboot first! 
https://www.facebook.com/IFreakingLoveProgramming/posts/759248407519458:0
Submitting an IT Service Request
- Contact CAEE support: caee.support@engr.utexas.edu or Danny Quiroz directly: quiroz@mail.utexas.edu
- To submit an IT help ticket for most computer needs, use the form at https://utexas.qualtrics.com/SE/?SID=SV_02LUHAh0pysxqoR
- Te request Administrative Authorization to install new software: https://utexas.qualtrics.com/SE/?SID=SV_6KVO9fAsLHVsAnz
- To authorize a new employee for access to group computer resources: https://utexas.qualtrics.com/SE/?SID=SV_8f5m50A0IfW6RYF
Finding your computer's name
On an IT service Request trouble ticket, you'll need to include the computer's name and room number. To find the name, usually it is the first line on a yellow sticker that is on the computer. Sometimes the yellow sticker is wrong. To locate the name:
PC Instructions
- Go to the Windows Start button and select "Computer"
- The computer name is located on the bottom information bar. For CTR computers, it will be something like CTR-lastname Domain:austin.utexas.edu
Recording Screenshots to describe problems
Sometimes it is easier to attach a screenshot of a problem when emailing IT.
- Option 1. Use the Snipping tool on PC or a similar tool on Mac
- Option 2. Use the "Record Steps to Reproduce a Problem" tool on PC
Note: The screenshots above were first captured using the Problem Steps Recorder (Option 2) and then capturing just a portion of each image using the Snipping tool (Option 1)
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