Setting Up DUO Mobile On a New Device
Follow these instruction for setting up DUO on a new phone.
Got a new phone number too? You will need to reach out to the Enterprise Technology Service Desk at 512-475-9400 for assistance.
Getting to the Management Page
In a computer browser window go to the UT Duo page
Sign in with your UT EID and password
When it asks you to enter a code, click the link that says, “Other options.”
Click Manage devices to add a phone, Touch ID, and more.
Verify Your Identity
Select the option Phone call if you kept your phone number or have your old phone with you.
Answer the phone call.
Press any number on the key pad.
Hang up.
Device Management Page
Once you’re at the device management page, click “I have a new phone” and it will provide you with a QR code
Leave this page up as you will need to scan the QR code on your new device to complete setup
Scanning the QR Code
Download the Duo Mobile app on your new phone from the appropriate app store for your device
Tap Add or Reconnect
Scan the generated QR code from the Device Management page
Done! Now your new device should receive Duo prompts for authentication