Supported Computer Models and Standards

An overview LAITS Computer Policy and Recommended computers can be found in this wiki space:

https://cloud.wikis.utexas.edu/wiki/x/8Q_VDw

LAITS supports a limited number of end-user computer models to ensure compatibility, efficient support, and security. LAITS has this policy for several reasons:

• • Older computers may not be able to run current secure operating systems or software

  • Supporting non-standard computers increases overall support costs which must be passed on to our customers.

The list of supported computer models is updated regularly when new models are released.

Supported devices include:

• Apple (MacBook, iMac, ipad, etc.)

• Dell (Latitude, Precision)

• Lenovo ThinkPad

• Consumer-grade and non-standard models are not supported

• LAITS will no longer support a particular computer model at the end of the calendar year, 8 years from date of model release. For example, a computer with a model release date in 2015 would be supported through the end of calendar year 2023. LAITS may modify this as required for specific computer models as needed.

• Upon a computer becoming ‘unsupported’ it is the responsibility of the department or faculty member to replace that computer with a supported model. If ‘unsupported’ computers are not replaced, they are subject to network quarantine.

• LAITS will provide bi-annual notification to departmental administrative staff listing the current end of support status for computers in use by the department.

• LAITS may grant exceptions to this policy depending on circumstances. Any exception requests should be submitted to: laits-help@utexas.edu.