UTBackup (Crashplan), is run by central ITS at UT, and provides a centralized backup solution for the UT Austin campus. UTBackup is available for current UT faculty and staff who have departmental technical support.

Service Information

UTBackup Essential Information

Management Policy:

• Devices are deactivated after 6 months of no server contact

• Deactivated device data is retained in cold storage for 60 days before being deleted

• Users are deactivated if they are not associated with an active device

Check your backup status

1. Launch the Crashplan application

   1. Windows: In the lower-right corner of the screen, click the Crashplan icon

   2. Mac: In the top-right corner of the screen, click the Crashplan icon

Open

1. If you are prompted to sign in, enter your EID and password

   1. If you are prompted to enter a server address, enter clients.us2.crashplan.com

2. You will then see a screen similar to the one below with the status of your backup

Open

What data gets backed up? 

By default, all data in the Users folder is backed up for both Mac and Windows devices. This includes your desktop, downloads, documents, and more. Please ensure you save your work in this folder.

CrashPlan is not designed to back up everything on your computer. Here’s what isn’t backed up:

• Anything outside of the Users folder

• Cloud Storage Folders (Box, OneDrive, Google Drive, etc.)

• Virtual Machines

• Applications and their licenses

• Operating system files, preferences, etc.

Start a backup

Windows

In the lower-right corner of the screen, click the Crashplan icon

Open

1. Locate CrashPlan: Find CrashPlan in the Windows Start menu.

2. Identify Your Device: You'll see a list of your devices. The top device is the one you are currently using (labeled "This Device").

3. Open Code42: To make changes or start a backup, select the Gear icon and choose "Open Code42."

4. Sign In: Log in to Code42 using your EID and password.

5. Server Information: If prompted for the server, enter: clients.us2.crashplan.com.

6. Need Help? If these instructions or pictures don't match your scenario, contact LAITS for assistance.

macOS

In the top-right corner of the screen, click the Crashplan icon

Open

1. Locate UTBackup: Find UTBackup in your Applications list under CrashPlan.

2. Open Code42: To make changes or start a backup, select the Gear icon and choose "Open Code42."

3. Sign In: Log in to CrashPlan using your EID and password.

4. Server Information: If prompted for the server, enter: clients.us2.crashplan.com.

5. Identify Your Device: You'll see a list of your devices. The top device is the one you are currently using (labeled "This Device").

6. Need Help? If these instructions or pictures don't match your scenario, contact LAITS for assistance.